The property has faced criticism for its lack of facilities and cleanliness, with reviews mentioning unhelpful staff and poor room conditions, including bad odors and maintenance issues. Some guests reported feeling unsafe, particularly families and women. However, a few highlighted positive aspects such as a peaceful ambiance and friendly staff. The location is noted for being convenient for exploring the city, and the property is ideal for family gatherings and pet-friendly stays, despite some serious concerns raised by other guests.