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Royapettah, Chennai
41 Ratings, 19 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property features a good location and spacious rooms that many guests appreciate. While some enjoyed the cleanliness and helpful staff, others faced issues like poor room service, inadequate cleaning, and rude behavior from staff. The breakfast received mixed feedback, with dissatisfaction noted on multiple occasions. Overall, it seems the property has potential but requires significant improvements in service and maintenance.
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fab Hotels - Cheating customers
I had a very disappointing experience with Fab Hotels. When I booked one hotel, they gave me a completely different one, claiming it was due to a “technical issue.” This is unacceptable, as I had selected the original hotel based on location and facilities. There was no proper communication or prior intimation before changing my booking. Such practices affect customer trust and convenience. I hope Fab Hotels takes this issue seriously and ensures that confirmed bookings are honored without last-minute changes.
Room: Premium Room
Good Stay
Hotel was good and stay was without a difficult and staf comunication was also good and room size was good
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Thu Oct 23 20:21:18 IST 2025
Dear Guest, thank you for your kind feedback. We’re glad to know you had a pleasant stay and found the hotel comfortable with spacious rooms and good staff communication. At FabHotels, we always aim to provide a hassle-free and satisfying experience to all our guests. Your appreciation truly motivates our team to keep delivering the best hospitality. We look forward to welcoming you again soon for another comfortable stay with us.
Average Stay
Location is good.. breakfast is not good.. AC failure..not ready to repair.. Room Service not available also their attenders activities very worst.. Cleaning services Very worst.. There is no dustbin at all.. customer care very worst..I never book again here.. Thank you
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah
We sincerely apologize for the inconveniences you faced during your stay. We understand that issues with breakfast, AC maintenance, room service, cleaning, and overall customer care caused significant discomfort, which is far below the standard we strive to provide. Your feedback has been shared with the property team to ensure immediate corrective actions and improvements. We regret the frustration caused and appreciate you bringing these concerns to our attention.
Terrible Stay
The property was really bad.No dust bins,no intercom,don’t even change a towel every day and towels are all dark colored so one can’t even make out if dirty or clean. Reception area filthy with torn pieces of carpet open store in front of reception.Hotel staff not in any proper dress lying on dirty sofa. In summary everything was terrible and the worst experience of my life in today’s time.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Tue Sep 30 13:12:33 IST 2025
We sincerely apologize for the inconvenience you faced. Your feedback is noted, and we’ll take immediate steps to improve. Thank you for bringing this to our attention.
Excellent Stay
I really enjoyed my stay at this property The rooms a d washroom were very neat and clean. The food was also tatsy.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:18:19 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Very Bad Experience – Not Recommended
I had a very disappointing stay at Hotel Fab GT Galaxy, Chennai. • The staff behavior was extremely rude and unprofessional. • The rooms were not cleaned properly, which made the stay very uncomfortable. • The basic bathroom materials were missing – no toilet paper, no soap, no towel provided. This is unacceptable for any hotel. Overall, the service was very poor and the experience was frustrating. I strongly request MakeMyTrip to review such hotels properly before listing them on the platform. Hotels should be verified for cleanliness, staff behavior, and basic facilities before being offered to tourists. Otherwise, travelers face unnecessary problems and bad experiences.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:18:34 IST 2025
We sincerely apologize for the inconvenience you faced. Your feedback is noted, and we’ll take immediate steps to improve. Thank you for bringing this to our attention.
Excellent Stay
Comfortable and cozy environment. The room was spotless, washroom clean, and amenities well-maintained. The staff was supportive, ensuring a hassle-free stay. Truly impressed with the hospitality here.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:18:59 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Excellent Stay
A lovely stay with exceptional service. The staff was cooperative, rooms were clean, and all facilities were well arranged. The location made commuting easy and convenient.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:19:10 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Excellent Stay
This hotel is a hidden gem. The location is perfect, and the cleanliness was superb. Rooms had ample space, and the food was consistently fresh and delicious.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:19:15 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Excellent Stay
Highly recommend this hotel. The ambience was refreshing, rooms were spacious, and service was prompt. The washrooms were very hygienic, and the staff ensured a comfortable, stress-free stay.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:19:18 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Peaceful night stay snd great amen
Lift and other amenities were well maintained. Good for travellers and couple alike. Daily housekeeping was prompt and non-intrusive.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Sep 26 15:19:24 IST 2025
Thank you for sharing your feedback. We’re glad you had a pleasant stay and look forward to welcoming you back to our hotel soon
Excellent Stay
best and clean, air-conditioned is good, easily approachable, cooperative staff, Good food, excellent sta best and clean, air-conditioned is good, easily approachable, cooperative staff, Good food, excellent stay
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Jul 25 16:33:40 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
Satisfying Stay at GT Galaxy
The hotel was clean with big rooms and all facilities in a competitive price. Staff was also very cordial
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Thu Jul 24 04:11:21 IST 2025
Thank you for your wonderful feedback! We’re glad to know you enjoyed your stay and appreciated the clean, spacious rooms and the facilities offered at a competitive price. It’s also great to hear that our staff's cordial behavior made your experience even better. We look forward to hosting you again for another comfortable and value-for-money stay!
Terrible Stay
I called and informed cuatomer care hotel is unhygienic and dirty smelling , but I was denied refund and forced to stay
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Thu Jul 17 17:01:02 IST 2025
We’re truly sorry to hear about your experience. Cleanliness and hygiene are top priorities for us, and we regret that your expectations were not met. We understand how important a clean and comfortable environment is for our guests. Your concerns have been escalated to the concerned team for immediate corrective action. Please note that the hygiene and cleanliness issues raised have now been addressed and resolved. We truly value your feedback and assure you of a much-improved experience on your next visit.
Good Sta
Budget friendly without compromising quality. Room was well maintained and everything worked perfectly.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Mon Jun 16 00:17:34 IST 2025
Thank you for your feedback! We're glad you found the stay both affordable and high in quality. It's great to know the room was well maintained and everything functioned perfectly. See you again soon!
Good sta
Budget friendly without compromising quality. Room was well maintained and everything worked perfectly.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Sun Jun 15 21:29:38 IST 2025
Thank you for your kind review! We're glad you found the stay affordable yet high in quality. It's great to hear everything in the room was perfect. Hope to host you again soon!
Good sta
Good stay here. The ambience was good. Staff and amenities were up to their best in service. Loved to be back here again.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Jul 25 16:33:38 IST 2025
Dear Guest, Thank you for your kind words! We're glad you had a comfortable and pleasant stay with us. Looking forward to welcoming you again soon.
worst don't choose this property
worst experience hate this property did not serve breakfast and receptionist very rude don't go to this property and make my trip support team also waste.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Sun May 18 12:18:34 IST 2025
We are truly sorry to hear about your disappointing experience with the breakfast service and staff behavior. Your feedback has been shared with the hotel team to address these issues. We regret the inconvenience caused and appreciate you bringing this to our attention.
Poor Stay
Difficult to locate as it is a small entrance with a different name. unkept dirty reception and entrance and premises. Untrained shabby looking staff. broken stained sofa and cheap plastic chair in room. no mirror in bathroom. Bathroom exhaust fixed on 2 nails & making noise like heavy machinery. water stopped while taking bath. see-through curtain in large window. The bed and linen were clean. Pre-booked breakfast was refused by the manager, on showing voucher agreed to provide but did not provide. On complaining to MMT, the manager brought an unheigenic idli sambar in a plastic carry bag from a roadside stall with no utensils or place to eat. The flight was delayed, on request for an extended stay the manager demanded a high amount inspite of the fact that hotel was empty. Polite spoken, unfriendly staff, only Tamil speaking.
Room: Deluxe Room
FabHotel GT Galaxy Park - Nr Express Avenue Mall, Royapettah has replied on Fri Jul 25 16:33:35 IST 2025
Dear Guest, We’re sorry your experience wasn’t as expected. Your feedback is noted and we’ll work on improving our services for a better stay next time.
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