First of all we were not allowed to check in, despite of paying full payment and insurance. We provided original documents in the counter, documents that were agreed upon by the airport as well. This guy was continuously saying that we want the one that is not laminated and is from the post office. We said him that, the lamination is provided so that the colour doesn't fade off. Yet he argued and said us that we can't stay and we should go somewhere else and find someplace else to live. We called the customer care aso and even they did not help, after a hectic flight i had to face these issue. I wasn't allowed to stay, and the service was just pathetic and i will share experience on twitter as well as facebook and google reviews so that people don't make the mistake of booking this place. Also the manager said that they are not under any policy agreement they make they make their own rules.