The reviews highlight several major issues at the property, including extremely poor cleanliness and hygiene, with dirty rooms, toilets, and stained bedsheets frequently mentioned. Guests experienced rude behavior from management, mixed up bookings, and additional unexpected charges upon arrival. While some appreciated friendly service from specific staff members, the overall sentiment remains negative, emphasizing a dire need for improvements in both cleanliness and customer service. The location is noted as convenient for those near the airport.