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Review Of Hotel O JPS Galaxy Hotel0123401234

Uttam Nagar, Delhi | 920 m drive to Nawada Metro Station

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    2.0
    Average

    32 Ratings

    excellent
    22%
    very good
    0%
    average
    6%
    poor
    6%
    bad
    66%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 1
    • 1
    • 1
    • 1
    • 1
    • 5
    • 2
    • 1
    • 1

    Rating Categories

    • Cleanliness2.1
    • Room1.7
    • Food2.5
    • Value For Money2.6
    • Security3.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the property's close proximity to Uttam Nagar West metro station, making it convenient for travel. However, many reviews mention serious concerns regarding hygiene, with dirty rooms and toilets being recurring issues. Staff attitude also raises red flags, with reports of arrogance and additional charges. While some appreciated the relaxed atmosphere, the overall experience appears to leave much to be desired.

    1.0

    Terrible Stay

    ashish k.

    Very horrible hotel and unhygienic comdition

    Travel Month: Jun 2024

    Room: Classic

    1.0

    Please do not waste your money

    pragya t.couple

    The place is pathetic I didn't even stayed for more than 20 mins washroom were dirty doors were broken fans were not working bedsheets were dirty. And after all the staff was arrogant. Denied to refund.

    Travel Month: May 2024

    Room: Classic

    1.0

    "disappointing experience withpre-booked hotel due to train delay.

    shashadhar.family

    I pre-booked this hotel for my travel convenience, but my train got delayed for some reasons. Because of that, i informed the hotel staff through customer service that there would be a delay in my check-in. I arrived four hours late, but when i reached the hotel, the receptionist told me there were no more rooms left. I spoke to customer service as well, but they were also unable to get a room available for me.

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos
    5.0

    Relaxed feel

    shashank.business

    There's a relaxed feel, and the atmosphere is soft.

    Travel Month: Apr 2024

    Room: Classic

    5.0

    Absolutely wonderful

    darshit.business

    Absolutely wonderful stay! the service was outstanding.

    Travel Month: Mar 2024

    Room: Classic

    1.0

    Terrible Stay

    anurag.

    Bad hotel, arrogant staff demanding extra amount

    Travel Month: Dec 2023

    Room: Classic

    1.0

    Terrible Stay

    mohammad a.couple

    बहुत ही बेकार होटल है कर्मचारियों को व्यवहार बहुत बुरा है भूलकर भी इस होटल में स्टे ना करें अलग से पैसे की डिमांड की जाती है कहा जाता है कि बुकिंग पर जो अमाउंट है वह काम है हमको और ज्यादा पैसा चाहिए

    Travel Month: Dec 2023

    Room: Classic

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    • user photos
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    1.0

    Not allowed check in

    yuvraj j.business

    Because of rate variation he is asking for 1000 rs and my booking if of rs 459 so he doesn't allow e check in

    Travel Month: May 2023

    Room: Classic

    Hotel O JPS Galaxy Hotel has replied on Wed May 31 16:19:20 IST 2023

    Hi, Yuvraj Jain! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa

    1.0

    Bad services

    sanjay.couple

    All services are very bad. Tv is not starting, room is not clean, bedsheet and blankets are dirty. Tawel is missing. Food and beverages are not available when needed. Helpless stay, small washroom and soap is missing

    Travel Month: Oct 2021

    Room: Classic (2X)

    • user photos

    Hotel O JPS Galaxy Hotel has replied on Wed Nov 17 15:28:35 IST 2021

    Hi, sanjay! this is certainly not something we would like our guests to experience. We will surely take corrective action in order to resolve this and to avoid such hassle in the future. Regards, ivy

    2.0

    Considerable for 1-2 days stay

    rohit j.solo

    Room is not that much spacious, but ok for solo traveller, as per the price you expect little more, but considering the locality and shortage it's little ok.

    Travel Month: Aug 2021

    Room: Classic (2X)

    Hotel O JPS Galaxy Hotel has replied on Mon Aug 30 12:01:50 IST 2021

    Hi, rohit! thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, ivy

    1.0

    Very bad experience

    rakesh g.group

    Dirty toilet, found used condoms in bathroom, empty bear bottle in cupboard, no water in bathroom after many request upto next day problem not solved, i ordered tea at 8 am. But received tea at 12. 30 pm, i ordered allu pranthas for breakfast and they supplied pranthas from local street vendors was very salty, i asked where you made this pranthas they said in hotel kitchen but i enquired waiter about pranthas he said they ordered it from. Local street vendor, toilet seat was unhygienic, we done early checkin by paying 30 % extra and asked them to change old sheets n pillow cover but staaf manager was just making fool of us by asking thier staff to clean room n change sheets, nobody come n change sheet n clean the room, was very worst situation we got.

    Travel Month: Dec 2020

    Room: Classic (2X)

    Hotel O JPS Galaxy Hotel has replied on Fri Dec 25 22:00:07 IST 2020

    Hey rakesh gupta, it is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, james!

    5.0

    Excellent Stay

    dil s.couple

    very good safely and cleaning ❤

    Travel Month: Dec 2020

    Room: Classic (2X)

    Hotel O JPS Galaxy Hotel has replied on Thu Dec 24 07:39:44 IST 2020

    Thank you for rating us highly, dill sukh! glad to know that services offered by us meet up your expectations and we'll endevour to keep it up. Looking forward to your next visit with us and ensure you will cherish these lovely memories forever. Regards, amit

    1.0

    Not recommended at any cost

    arjit b.solo

    The management refused to provide breakfast in spite of it being included in my tariff. Also room and toilet hygiene was too bad. Not recommended for anyone.

    Travel Month: Dec 2020

    Room: Classic (2X)

    Hotel O JPS Galaxy Hotel has replied on Wed Dec 09 13:00:11 IST 2020

    Sorry for the trouble that has caused, arjit bhartiya! we would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, james!

    1.0

    Too third class hotel and MMT also cheat the customer

    rahul k.couple

    In MMT describe that room is classic but hotel decline to check-in classic room. They provide me normal third class room. Too third class hotel never stay at here no parking facility is available here. Room size also too small.

    Travel Month: Jan 2020

    Room: Classic (2X)

    Hotel O JPS Galaxy Hotel has replied on Mon Feb 03 11:22:56 IST 2020

    Something like this shouldn't have happened, Rahul! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary so that such issues don't get repeated again. Regards, Jamil!

    5.0

    Nice and easy to reach

    rishi v.group

    It's nice and clean rooms and bathroom near to Uttam Nagar West metro station.

    Travel Month: Dec 2019

    Room: Classic (2X)

    Hotel O JPS Galaxy Hotel has replied on Fri Jan 03 07:48:40 IST 2020

    Hi, Rishi Vohra! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon again with a pleasant experience. Regards, Hemant

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