The property boasts a prime location near Chennai Central and the Nelru Stadium, making it convenient for travel. However, many guests reported issues like poorly maintained rooms plagued with cockroaches and mosquitoes, bad cleanliness, and problematic amenities such as hot water and AC. While some staff were praised for their hospitality, the overall service fell short, which impacted guest experiences negatively. Breakfast was often deemed unsatisfactory, and a lack of hygienic conditions was frequently mentioned.