The property has faced numerous complaints regarding poor maintenance and cleanliness. Guests have reported rude treatment from reception staff and confusion over check-ins. Rooms lack basic amenities, with issues like non-functional ACs, dirty linens, and inadequate water supply. While some guests appreciated the politeness of certain staff members, the overall sentiment highlights significant management failures and unwelcoming experiences. This property seems to struggle with providing even basic hospitality, leading to frustrating stays for many.