Review Of Hotel JS Grand Residency

I booked this hotel online and was extremely disappointed with the overall experience, especially considering the price, which was way overpriced for the quality of the stay. Major Issue: Hidden Parking Fee The most part was the parking situation. The hotel does not have its own parking. We were to park at the railway station and pay ₹100 for 24 hours. This essential information was not disclosed anywhere during the online booking process. When I questioned them, they agreed to reimburse the fee, but if I hadn't brought it up, they wouldn't have offered—this is poor customer practice and feels like a , hidden cost. Unprofessional Staff & Rude Owner There were two young men at the reception. One of them, who identified himself as the owner, was rude and unprofessional. Customer service was clearly lacking, and this attitude significantly detracted from the experience. Unacceptable Room Maintenance While the room was clean, the functional condition was unacceptable: No Quality Check: It was evident that no one from the staff had checked the room before our arrival. They did not come to the room to ensure everything was working, which is a basic step that should be taken to guarantee guest comfort. Lighting Failure: Out of four ceiling light bulbs, only one was working, leaving the entire room extremely dim. Non-Functional TV: The television did not work at all; it displayed nothing but a constant blue screen. Bathroom: The bathroom was okay, but the floor felt noticeably sticky. Conclusion Between the hidden charges, the rudeness of the owner/staff, and the major maintenance failures (lights and TV) that should have been fixed before check-in, I cannot recommend this hotel. The numerous issues made the stay , and the price is simply not fair for the lack of quality and service provided.

No lift facility very bad for senior citizens no restaurant bad area

Good experience with hotel , nice rooms and toilets , better than other hotels from near, well cleaned

The property was very bad at this price and no sun light with heavy bad smell inside can’t even breath properly . Not recommend for family guest . There liger and smoking smell in the rest room no more comfortable for stay with hygiene, even they don’t have car parking ,the rooms should be like Gooddown stay

Average stay near Palakkad Jn railway station. Requires improvement on hygiene & cleanliness factors. No in-house restaurant. Friendly Staff.

Bathroom facilities was totally poor and there was the disturbances of nearby building noises and problem with air condition too

It is located near a very crowded road and so there's no parking at all. So if it is travelling light and you want a place near the railway station, this is a good pick. Else not so much.

Fantastic stay Spacious room Amenities are good

Very bad behaviour from staff , no parking, untidy ( surroundings very bad) you will not be safe in the area please don’t take this hotel anymore & not at all safe with family members.

Wow great experience ever 🥰,I loved the stay.Budget friendly and satisfactory stay at hotel.Really recommend the stay

there no room service hot hot water facility no response for urgent need TV not working AC malfunctioning

A Delightful Stay! 🌟 I recently had the pleasure of staying at your hotel, and I must say, it was a wonderful experience! 😊 *Rooms: 4.5/5* The rooms were spacious, clean, and well-maintained. The beds were comfortable, and the amenities were top-notch 💡 *Food: 4.5/5* The hotel's restaurant served delicious food with a great variety of options. The staff were attentive and accommodating. 🥗 *Staff: 5/5* The hotel staff were friendly, helpful, and went above and beyond to ensure a pleasant stay. They were responsive to our needs and provided excellent customer service. 👏 *Safety and Hygiene: 5/5* The hotel maintained high standards of safety and hygiene. The staff were diligent about cleaning and sanitizing the rooms and common areas. 👍 *Overall Experience:* I would highly recommend to anyone looking for a comfortable and enjoyable stay. With a few minor tweaks, the hotel could become truly exceptional. 🌟 "Overall, a great experience! 😊👍"

We didn't like the property! It's wasn't clean ! Worst stay - not recommended ! Staff behaviour wasn't pleasant

It was great stay, friendly staff, good place, have been there multiple times

Stay was ok need pest services saw cockroaches many times. There is no lift in the premises. No windows for room

The hotel has no lift and my room was on 2nd floor. I saw cockroaches at-least 3 times. Bathroom tiles broken. A budget hotel if you are not planning to stay overnight or want to spend just few hours. Its very close to pal-ghat junction station

An average room, not so spacious, no wifi, no lift, but easily accessible from railway station, no food provided but restaurants are available in front of the hotel. Can be used for quick refreshing and 1 day stay.

Good experience nice stay although the services were not good but loved the room bathroom could have been more better

Room is comfortable for me. Bike parking is not satisfied. Otherwise room is good and clean

Just ordinary. No lift. Narrow corridors, average maintenance. No in house restaurant. No parking space. Hotel staff are cooperative though.