The property features a convenient location near Katra railway station and several eateries, making it accessible for pilgrims. Guests appreciate the helpful staff, who provide complimentary pick-up and drop services and assist with local travel arrangements. However, many reviews criticize cleanliness, with reports of dirty rooms and bathrooms, bad food quality, and slow service. While some enjoy spacious accommodations and good views, others struggled with amenities like malfunctioning TVs and poor hygiene. Overall, the experience appears mixed.