The property is centrally located opposite Grant Road station, making it convenient for commuting. However, guests noted a lack of lift access, with the property situated on the third floor. While some highlighted the helpful staff, many reviews criticized poor cleanliness, unkempt rooms, and bad odors. Limited facilities, like no food service or inadequate housekeeping, were also common issues. The ambiance received mixed reviews, with some mentioning it was not family-friendly due to the surrounding area.