I would like to report an issue regarding my recent booking at Hotel Golden Tower.
The hotel was not located at the pinned address shown on the website. We searched for the hotel for over 1 hour and 30 minutes, and repeatedly tried calling the provided contact number, but no one answered. Eventually, we found a hotel after a long search, but it was not named Hotel Golden Tower, nor did it match the listed address.
When I raised this concern, the manager asked us to wait for half an hour. After the wait, he took us to another hotel (photo attached), which again was not the Golden Tower nor located at the listed address.
Since we were exhausted from our journey, we decided to stay there. However, the amenities were disappointing. No complimentary water was provided, and only two parathas and tea were given, served in unhygienic containers. Additionally, the air conditioner stopped working around 3:00 AM every day, and upon complaining, the manager claimed there was no power.
We do not have any complaints about the service offered by the staff at the place we eventually stayed. However, our main concern is that Hotel Golden Tower does not exist at the stated location, which is misleading and unacceptable.
I request that you take appropriate action according to your policies and ensure that such issues are not faced by future travelers.