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New Market Area, Kolkata | 1.2 km drive to Esplanade Metro, Kolkata
919 Ratings, 405 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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The property boasts a prime location near Park Street, making it convenient for shopping and dining. Guests appreciate the courteous staff and cleanliness of the rooms, though many highlight that the rooms are quite small and some amenities, like late check-in and dining options, could be improved. The breakfast is noted to have limited variety, yet the food quality is generally described as good. While the ambiance and service receive praise, issues with room maintenance and cleanliness have been mentioned.
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Good Stay
The room was good but the food was not good or up to the mark.
Room: Deluxe Room
Never recommended
This hotel is in a area which has amenities however, truth is: - they have tie-up with make my trip and hence it is always recommended. - Rooms are too tiny, and staffs are courteous but available upto 10:30 pm only. - Bathroom sink was flooded twice, water is not natural makes you sticky. - They don't give buffet breakfast, instead prepare something on their own and will ask if you need anything. - In house restaurant limited upto 10:30pm. - We were declined order as there were less guests. - We were welcomed with welcome drinks which was good. - I went for a work trip, but the best part was when we were checking out, a staff was sent to check the room which actually made me feel a bit low because I use Make my trip a lot and I prefer only good stays but this was horrible.
Room: Executive Room
Hotel Emirates
We appreciate you taking the time to share your feedback. However, we would like to clarify a few points mentioned in your review to ensure accuracy for future guests. 1. Room Size & Facilities: Our room dimensions are clearly mentioned on all booking platforms, including MakeMyTrip, and comply with the standards of our property category. Guests are advised to review these details before confirming their stay. 2. Staff Availability: Our front office and housekeeping teams are available 24/7 for assistance. The restaurant staff operate until 10:30 PM as per standard policy, not as a limitation of service. 3. Water & Cleanliness: The issue of water quality or flooding, if genuine, should have been reported immediately. We maintain strict maintenance protocols, and such cases are resolved promptly when notified. 4. Food & Restaurant: Buffet breakfast service depends on occupancy levels, as mentioned during check-in. Regardless, we ensure fresh and hygienic meals are prepared for all guests. 5. Room Check at Checkout: It is standard hotel procedure to verify room condition before departure to avoid any discrepancies — a common practice across all reputed hotels.
My Stay at Hotel Emirates
Property maintenance was really good though room sizes were very small. Gesture was good and breakfast was awesome. My only recommendation would be they have to little flexible. We asked for couple of hours extension by paying some amount though there were no vacancies they have denied saying that its full.
Room: Standard Room
Hotel Emirates has replied on Sun Oct 19 10:31:39 IST 2025
Thank you for sharing your feedback of your recent stay in our hotel. We are happy to know that you enjoyed our hospitality. Hope to see you again. Thanks & Regards, Hotel Emirates.
Poor Stay
Its old type room and price is so high as room quality, make my trip ensure hotel quality when show in profile
Room: Deluxe Room
Hotel Emirates has replied on Sun Oct 12 12:02:57 IST 2025
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that the room did not meet your expectations. Your comments regarding the room quality and pricing have been noted and shared with the concerned team for review. We continuously work with our hotel partners to ensure that listings on MakeMyTrip reflect accurate quality standards. We appreciate your input and will use it to improve our services. Thanks & regards, Hotel Emirates.
Good Stay
it was a nice place. The rooms were however small but okayish. food on the other hand was excellent
Room: Standard Room
Hotel Emirates has replied on Sun Aug 31 11:21:06 IST 2025
Thanks for your valuable feedback of your recent stay in our hotel. We appreciate you letting us know that you found the room size smaller than expected. Not only that, but we do have larger rooms available, i.e. deluxe room, and we would be happy to help you choose one that better suits your needs for a future stay. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience. Thanks & Regards, Hotel Emirates.
except
Staff behaviour is good neet n clean room. @@@@@@@@
Room: Standard Room
Hotel Emirates has replied on Fri Aug 22 10:48:15 IST 2025
Thank you so much for your kind words about our hospitality. We're trilled to hear you enjoyed it and that it met your needs. We appreciate you taking the time to share your experience, and we hope to see you again soon. Thanks & Regards Hotel Emirates.
must improve the standard overall.
Ambience was not at good. Breakfast had limited options, even the food quality was very bad . Room size was good but few things were missing in the was room like soap and shampoo racks.
Room: Deluxe Room
Hotel Emirates
Thank you for sharing your feedback of your recent stay. We are glad that you enjoyed the room ambience. We are sorry to hear that the breakfast options did not meet your expectations, but we would like to inform you that our breakfast buffet has 20–25 items available daily. Your comments regarding the missing amenities in the room, such as soap and shampoo, have been noted and will be addressed with our housekeeping team to ensure this does not happen again in the future. Thank you for bringing these issues to our attention, and we hope to welcome you back soon. Thanks & Regards Hotel Emirates.
Terrible Stay
The hotel room is not clean and the use of staff is very bad.
Room: Standard Room
Hotel Emirates has replied on Wed Aug 13 09:31:40 IST 2025
Thank you for taking the time to share your feedback regarding the cleanliness of your room during your stay with us. We sincerely apologize that your experience did not meet the high standards we strive to uphold, and we deeply regret any discomfort or inconvenience this may have caused. We're particularly concerned to hear about the specific area which you experience during your stay. Please feel free to contact us in our official number. Thanks & Regards Hotel Emirates.
Poor location
Location is very unhygienic area,not a value for money, entrance is very small and don't have any parking provision Location is very unhygienic area,not a value for money, entrance is very small and don't have any parking provision
Room: Executive Room
Hotel Emirates has replied on Wed Aug 13 10:17:18 IST 2025
Thank you for your valuable feedback regarding your recent stay. We are sincerely apologized to learn that you found our location unhygienic, as this falls far short of the high standards of cleanliness we are committed to providing. Furthermore, we apologize for any confusion regarding the parking provision. We want to clarify that while our hotel itself does not have parking inside on the property, we do offer convenient and secure parking facilities at our external area. We are already working on improving the clarity of this information on our booking platform and will provide clearer directions upon arrival. We appreciate your understanding and look forward to the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Thanks & Regards Hotel Emirates.
Average Stay
Not a good experience in this hotel. At first the room was not at par with the details and photos which I saw The room was so small that only the bed was the size The food was so so, not so good.
Room: Standard Room
Hotel Emirates has replied on Thu Aug 14 13:48:40 IST 2025
Thanks for your valuable feedback of your recent stay in our hotel. We appreciate you letting us know that you found the room size smaller than expected. Not only that, but we do have larger rooms available, i.e. deluxe room, and we would be happy to help you choose one that better suits your needs for a future stay. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience. Thanks & Regards Hotel Emirates.
Terrible Stay
The condition of the hotel room is not clean and the biggest thing is that the use of staff is worse
Room: Executive Room
Hotel Emirates has replied on Sun Aug 10 08:45:34 IST 2025
Thank you for taking the time to share that the condition of your room did not meet your expectations during your stay, and we apologize for the inconvenience this caused. We take your comments seriously and are already addressing these issues with our maintenance and housekeeping teams to ensure immediate rectification and prevent recurrence. We would appreciate the opportunity to speak with you directly to make things right. Please contact us at our official phone number, and we hope you will give us another chance to provide you with a much improved experience on your next visit. Thanks & Regards Hotel Emirates.
Average Stay
When i visit online in room view was different and it’s actually different both are not compatible land line are not working room was too small.
Room: Standard Room
Hotel Emirates
Thank you for sharing your feedback about your recent stay. We want to clarify that the booking was made on standard room. So as per room category proper picture with the specific square feet of the room is given, maybe you had confused in deluxe room picture with standard room. We appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience. Thanks & Regards Hotel Emirates.
Good Stay
Good stay.Welcoming guest must be improved in part of staff at front office.subordinate staff well mannered and approachable. Restaurant Good hygienic
Room: Deluxe Room
Hotel Emirates has replied on Fri Aug 01 17:43:27 IST 2025
Thank you so much for your wonderful review! We're trilled to hear you enjoyed our hospitality. It's great to know that our staff provided excellent services. We appreciate your kind words and hope to welcome you back soon! Thanks & Regards Hotel Emirates.
Good Stay
Hotel was hygienic and good behaviour by hotel staffs. Important is near by location for us visa bio-metric office.
Room: Executive Room
Hotel Emirates has replied on Sat Aug 16 08:45:56 IST 2025
Thanks for sharing the experience of your stay in our hotel. We are glad that you enjoyed our hospitality. We look forward to seeing you again soon. Thanks & Regards Hotel Emirates.
Excellent Stay
Good and nice to stay there.....to happy hour at the hotel.............
Room: Standard Room
Hotel Emirates has replied on Fri Aug 01 17:43:39 IST 2025
Thank you so much for your wonderful review! We're trilled to hear you enjoyed our hospitality. It's great to know that our staff provided excellent services. We appreciate your kind words and hope to welcome you back soon! Thanks & Regards Hotel Emirates.
Average Stay
Room was good food was good lift was not working staff behavior was good
Room: Deluxe Room
Hotel Emirates has replied on Mon Jul 28 15:06:00 IST 2025
Thank you for sharing your experience of your stay in our hotel. We're glad that you enjoyed our hospitality. We sincerely apologize for any inconvenience and frustration this caused, and we understand how crucial a fully functional lift is for our guests. Please accept our apologies for the disruption to your experience. We have addressed the issue with our maintenance team to ensure it is resolved promptly and to prevent similar incidents in the future. We hope you will consider giving us another opportunity to provide you with a better experience on your next visit. Thanks & Regards Hotel Emirates.
Average Stay
the hotel staff was good but i feel the hotel should be more clean and follow more hygiene, specially the floor and towels. i don't have images now
Room: Standard Room
Hotel Emirates has replied on Thu Aug 14 14:24:32 IST 2025
Thank you for taking the time to share your feedback regarding the cleanliness of your room during your stay with us. We are glad that you enjoyed our services. We sincerely apologize that your experience did not meet the high standards we strive to uphold, and we deeply regret any discomfort or inconvenience this may have caused. Furthermore, we will discuss this matter with the housekeeping department regarding cleanliness of floor lobby area. Thanks & Regards Hotel Emirates
Average Stay
instructions not given before check in,No Android Tv available,no calling bell,charged more money on equipment in a small damage.At all this two things are good Service is good and good is delicious instructions not given before check in,No Android Tv available,no calling bell,charged more money on equipment in a small damage.At all this two things are good Service is good and good is delicious.
Room: Standard Room
Hotel Emirates has replied on Thu Jul 17 13:53:28 IST 2025
Thank you for your valuable feedback. We understand your disappointment about the missing calling bell feature on the Android TV in your room. We are actively working to enhance our guest experience and will consider your feedback as we explore future updates and options for our in-room technology. Furthermore, We do have a policy regarding damages to our property. The stain of a flower petal which has not removed easily for that we had a procedure involves taking charges that have been finalized by the management, which has been followed as it is not usable. Lastly, we are delighted that you enjoyed our hospitality. We look forward to having you with us again at Hotel Emirates. Not only that, but we are indeed grateful for your kind words. Thanks & Regards Hotel Emirates.
just ok
Hotel was ok . Room was ok . Food was good . Services were ok . Staff were good . Visitor policy was not good . Checkout timings are very strict . Hotel location is perfect . Amenities were average .
Room: Deluxe Room
Hotel Emirates has replied on Thu Jul 17 15:07:01 IST 2025
Thank you so much for your positive review! We're so glad to hear that you had a great experience with us. We understand that the visitor policy may have caused some inconvenience, and we apologize for any frustration it may have caused. Our policy is in place to ensure the safety and security of all our guests, and to maintain a comfortable environment for everyone, which is a common practice in the hospitality industry. Furthermore, our standard check out time is in the place to ensure our upcoming guests has smooth check in. We do our best to accommodate late check-outs when possible, but unfortunately it is feasible for your stay. We appreciate your understanding in this matter and hope you'll consider staying with us again. Thanks & regards Hotel Emirates.
good 👍
Great experience staying in this hotel. Excellent location, very near and walking distance to shopping area and local restaurants. The hotel provided complimentary breakfast was also very good. The staffs services are excellent throughout and they are very attentive. We are very happy and much appreciated being served by them. Thank you very much! Will be back.
Room: Standard Room
Hotel Emirates has replied on Fri Jul 25 10:07:47 IST 2025
Thank you so much for your wonderful review! We're trilled to hear you enjoyed our hospitality. It's great to know that our staff provided excellent services. We appreciate your kind words and hope to welcome you back soon! Thanks & Regards Hotel Emirates
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