The property enjoys a prime location, just a stone's throw from Mall Road and the Ridge, making it convenient for travelers. Guests appreciate the good food and friendly staff, highlighting the decent service at the restaurant. Some reviews mention clean rooms and nice views, along with a bar on-site. However, it faces criticism for poor cleanliness, outdated facilities, and inconsistent service, particularly during power outages and room maintenance issues. Overall, while the location and food are often praised, management should enhance cleanliness and service quality.