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Mallital, Nainital | About a minute walk to Nainital Lake
307 Ratings, 197 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property boasts a prime location right on Mall Road, offering easy access to the lake and main attractions. Guests appreciate the friendly and helpful staff, along with good food quality. However, there are consistent concerns about cleanliness, room size, and a lack of basic amenities, especially for families and older guests due to stairs.
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Excellent Stay
good hotel . view satisfactory. service of stuff is very cordial.food tastey nice stay . Only problem is stiff stairs
Room: Superior Room(Lake View on 2nd Floor)
Hotel Capri @ Mall Road has replied on Fri Oct 17 12:11:55 IST 2025
Hello Malay, it was a pleasure to host you. Do visit us again.
Excellent Stay
Good in food Rooms are need and clean staff are very cooperative location is good
Room: Standard Room|3 Bed Room (Lake View on 3rd and 4th Floor)
Hotel Capri @ Mall Road has replied on Thu Jul 17 09:03:48 IST 2025
Hello Pawan, Thanks for your visit. Hope to see you again.
Average Stay
Location is good, accessibility to most of the places. There are stairs on 2nd and 3rd floor rooms so one needs to be careful if booking for senior citizens and toddlers. Staff is very good. Rooms are very small compared to price I paid for my 3 night stay with Family. They can maintain some more cleanliness and hygiene
Room: Standard Room
Hotel Capri @ Mall Road has replied on Tue Jul 01 21:34:46 IST 2025
Hello Jyoti, Thank you for staying with us. We are continuously striving to improve our services. Hope to see you again.
it's very poor no ser
I have booked superior room but they have provided very small room that also look like labour room .
Room: Superior Room(Lake View on 2nd Floor)
Hotel Capri @ Mall Road has replied on Thu Jul 24 18:48:35 IST 2025
Hello Sandeep, thank you for staying with us. We will work on the issues at hand and improve our services.
Excellent Stay
It is GOOD property for Family stay, Food was good and pleasant staff behaviour
Room: Superior Room(Lake View on 2nd Floor)
Hotel Capri @ Mall Road has replied on Thu Jun 26 10:23:00 IST 2025
Hello Sir, Thank you for staying with us. Regards,
Good Stay
Service was good, food was served on time but one thing that I disliked about it was that they called us thrice within half an hour from 10 while we were having breakfast for check out inspite of us reassuring them that we will check out after we are done with the breakfast.
Room: Superior Room(Lake View on 2nd Floor)
Hotel Capri @ Mall Road
Hello, thank you for staying with us. It was a pleasure to host you. As our check in time is 12 PM, we have to ensure the room is ready by this time to be fair to the customer checking in. Nonetheless, we do always support our guests and allow a late check out whenever possible. R
Terrible Stay
It is terrible experience. I will never recommend to stay at this hotel.
Room: 3 Bed Room (Lake View on 3rd and 4th Floor)
Hotel Capri @ Mall Road has replied on Sun Jul 13 11:59:15 IST 2025
Hello Runi, Thank you for staying with us.
I'll never recommend Hotel Capr
No kettle in room, complementary water offered in a Milton Jug, no hot water was available in bathroom, no parking provided by hotel, property was average, no tandoori items were available, only positive thing was it's location.
Room: Standard Room
Hotel Capri @ Mall Road has replied on Wed Jun 18 09:43:25 IST 2025
Thank you for staying at our property. Yes, we provide kettle only in our premium room category and the same is mentioned in amenities of the room you booked on the MMT platform. All Washrooms do have hot water! As for the tandoori items, you are right, it’s not a part of our menu.
best food
excellent combination and grateful great location on Mall road I stay with my family
Room: Deluxe (Lake Facing)
Hotel Capri @ Mall Road has replied on Sat Jun 14 18:02:43 IST 2025
Thank you Sir, hope you can visit us again in the future.
fantastic trip
nice view , , near to mall road, ,all facilities near to property, , friendly staff behaviour,,over all nice experience
Room: 3 Bed Room (Lake View on 3rd and 4th Floor)
Hotel Capri @ Mall Road has replied on Thu Jun 26 10:22:25 IST 2025
Thank you for the visit. Hope to see you in the future.
Good Stay
Location excellent mp
Room: Standard Room
Hotel Capri @ Mall Road has replied on Tue Jun 24 10:47:43 IST 2025
Thank you. We hope you can visit again.
Poor
Third class experience with makemy trip and poor property and poor facility.. I was paying full payment as a good property But I was not happy .
Room: Standard Room
Hotel Capri @ Mall Road has replied on Sun Jul 13 11:57:55 IST 2025
Hello Sandeep, We will take note and improve our facilities for the future. Thanks for staying with us.
Good but Expensive Sta
Location is good,average food,booked for 2 but amenities provided for 1 . Room is good but Very expensive for a room without complimentary breakfast.
Room: Premium Room (Lake Facing on 1st Floor)
Hotel Capri @ Mall Road has replied on Tue Jun 10 17:55:17 IST 2025
Hello Vipul, It was great hosting you. We have quite a fair pricing if we compare the quality of the rooms and prices in other hotels. Hope you can visit us in the future again.
Good Stay
Experience was nice very nice staff food was amazing...location was good near Mall Road ...but one thing was unconvinent parking problem.
Room: Standard Room
Hotel Capri @ Mall Road has replied on Tue Jun 10 17:52:48 IST 2025
Thank you Neha. We hope you can visit us again.
Average Stay
The property facility was not upto the mark in comparison to the cost paid for the hotel. The facility on website was rosy but in practicality it was different….. only thing good was location.
Room: Family Room (Lake Facing) @ 1st Floor
Hotel Capri @ Mall Road
Dear Santosh ji, We are glad we hosted you. Apologies if the hotel was not up to your standards, however, the pictures on make my trip are the same as the hotel rooms. We believe in full transparency and have not edited any of our pictures. Thank you.
Average experience
The only benefit to choose this hotel is for lake view only. No doubts you will get awesome view from the balcony. I stayed with my family on top floor. But the amount is very high for this small size room. My experience in this hotel is as follows 1-> There is no kettle on room 2-> sofa size is very small which is shown in pictures. not a single person can even seat properly 3-> The Electricity was gone for 2 hours. 4-> Smell in dirty blankets. -----But Thankful for providing waiting room as we reached the hotel 1 hour before checkin time. and the food quality is very good.
Room: 3 Bed Room (Lake View on 3rd and 4th Floor)
Hotel Capri @ Mall Road has replied on Thu May 29 20:33:39 IST 2025
Thank you for the review Seema ji. Yes, there is no kettle in our 3 bed category as mentioned in the amenities section on make my trip including the room size. Also, our check in time is 12 pm and the room was provided to you at 9 am. At Capri Hotel, we always try to accommodate our guest requests without any extra charges as is the industry norm.
Great stay experience
Overall great experience. Good location on mall road and good food. The room service was also satisfactory.
Room: Standard Room|Premium Room (Lake Facing on 1st Floor)
Hotel Capri @ Mall Road has replied on Tue May 27 18:28:55 IST 2025
Thank you Aman. Hope you can visit in the future too.
very bad.
The room was full of cockroaches and insects. Very dirty room and bedding. main to recommend karunga ki log jao esme but mai road par so sakta hu but es hotel me nhi ruk sakta chahe free me ho to bhi
Room: Superior Room(Lake View on 2nd Floor)
best hotel staff
very nice experience hotel staff is nice.They helped me alot food is good and rooms are nice . I would recommend it
Room: Standard Room
Hotel Capri @ Mall Road has replied on Fri May 23 15:54:33 IST 2025
Hello Shivani, thanks for staying with us. Glad that you liked our service. We hope you can visit again.
Average Stay
Location is good. Room and Washroom is specious but facility is too bad.... No Handwash, No Moisturizer, No Sower Gel, No Comb, No Saving Kit, No Mineral Water Bottle...
Room: Premium Room (Lake Facing on 1st Floor)
Hotel Capri @ Mall Road
Dear Bhartendu, Thank you for staying at the premium room in our hotel. As bathroom kit, we provide soap, shampoo, dental kit and slippers and the same was provided in this case. Would have been great if you could have added the premium room pictures to the review. Nonetheless, thank you for choosing Capri Hotel, Nainital.
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