The property boasts a prime location, just a stone's throw from major attractions like the botanical garden and local markets, making it easy to explore Ooty. Guests appreciate the friendly and helpful staff, and many rooms offer decent cleanliness and comfort. However, several reviews mention issues with maintenance, slow room service, and limited hot water access. While the food quality could use improvement, breakfast options are generally acceptable. Overall, it’s a budget-friendly choice for travelers prioritizing location over luxury.