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Review Of Serenity Inn

Bombay Kist, Ooty | 10 minutes walk to Government Rose Garden

    User Rating & Reviews

    • everyone
    • group
    • couple
    • business
    • family
    3.7
    Very Good

    48 Ratings, 17 Reviews

    excellent
    33%
    very good
    23%
    average
    31%
    poor
    6%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 5
    • 5
    • 3
    • 2
    • 4
    • 5
    • 5
    • 3

    Rating Categories

    • Location3.3
    • Cleanliness3.7
    • Value For Money4.0
    • Child Friendliness3.3
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    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the peaceful location and the caring caretaker at the property, just 10 minutes from the rose garden. However, several reviews highlight issues like the lack of cleanliness in towels and rooms, limited facilities, and a difficult road leading to the property. Some guests found the service and amenities below par, particularly regarding check-in and available toiletries.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    sankalp b.couple

    best experience guys must visit this property 10 minutes from rose garden caretaker really care for you

    Travel Month: Oct 2025

    Room: Grandy Honeymoon With Balcony

    • user photos
    2.0

    Bad road to propert

    antony s.family with 2 kids

    The room was ok, but overprised. Road to property is pathetic. There was no kettle , No water . Wash room lock was not proper

    Travel Month: Mar 2025

    Room: Classic With Balcony

    3.0

    Average Stay

    ananatha p.loyalty-icon

    Towels were very bad. Stinky and probably not washed. It was also a small one which was useless. Blanket was also not washed and was stinking.

    Travel Month: Dec 2024

    Room: Classic With Balcony

    3.0

    Average stay experience

    couple

    The property is in an uphill location and there are no restaurants nearby, the public transport facility is far away from the property for which there's a very steep climb. Service provided to the guests is below average. They don't even provide towels in the room. The bed is moderately clean and the blanket provided was also dirty.

    Travel Month: Oct 2024

    Room: Grandy Honeymoon With Balcony

    • user photos
    • user photos
    • user photos
    4.0

    Good and clean home stay

    sreenu a.couple

    The rooms are pretty good and clean. It’s a home stay kind of hotel. Just a single building with ground and first floor. Location of the hotel is very near to city centre. Roads in front of this building is worst and car parking is not good.

    Travel Month: May 2024

    Room: Classic With Balcony

    • user photos
    • user photos
    • user photos
    2.0

    Poor Stay

    kamaldeep s.loyalty-icon

    No reception. Extra bed on floor. No one to complain about. Dirty bathroom. No fan. Ac not required

    Travel Month: May 2024

    Room: Classic With Balcony

    Serenity Inn has replied on Sun May 12 21:18:43 IST 2024

    Thanks for a review Extra bed we provide matters only on floor We were not mentioned that we provide cot . we highly maintain our rooms you have completed that bathroom smelling cuz the bathroom window was closed . and as per request we changed the room . Anyway, thanks for review . didn't write up about the good please write good and bad also it's humble request thanks.

    3.0

    Average Stay

    shilpi k.

    The rooms are not that much clean, providing very less facilities

    Travel Month: Apr 2024

    Room: Classic With Balcony

    3.0

    Average Stay

    remesh u.couple

    It was an average stay, very clean rooms 24 hr hot water available, near the town. The road to the property is a bit congested. No toileteries providing.

    Travel Month: Mar 2024

    Room: Classic With Balcony

    5.0

    Excellent Stay

    mohammed.

    It was nice stay and hospitality. Next time also i will book the same place.

    Travel Month: Feb 2024

    Room: Basic Classic Room

    1.0

    Disapp

    subrahmanya g.family

    1. Room was not good as per the image shown. They have allotted room based on their choice, means not considered booking options which one i have selected. 2. Person at reception is not know about booking and payment and additional money asked. 3. Need to park vehicle outside empty site. Very difficult for parking and coming out. 4. Very conjugated road. If driver is not well versed can't to this place. 5. Location is not as provided in the link.

    Travel Month: Feb 2024

    Room: Grandy Honeymoon With Balcony Street View

    3.0

    Owner must address the issue

    dinesh k.couple

    A calm place to stay, but all the window locks are broken, feels no privacy, main door can't lock inside properly, if you have valuable things u can't sleep peacefully.

    Travel Month: Feb 2024 (3-Night Stay)

    Room: Classic With Balcony

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    dhanush s.business

    Peace!

    Travel Month: Jan 2024

    Room: Grandy Honeymoon With Balcony

    3.0

    Average Stay

    shaikshamsheer b.

    Servicing is too bad

    Travel Month: Jan 2024

    Room: Classic With Balcony

    4.0

    Good Stay

    muralikumar k.family

    The location is not that much good, but area is so peaceful. Room not reached what expect and what they have mentioned in photos, but good.

    Travel Month: Jan 2024

    Room: Grandy Honeymoon With Balcony

    5.0

    Excellent Stay

    dhanasekaran v.family

    Accomodation is really good. but no restaurant facility. also they meet to update their proper location in gmap.

    Travel Month: Dec 2022

    Room: Classic With Balcony

    1.0

    Terrible Stay

    sunanda.

    Location didn't match, hotel room was not worth living, stuff reactions was very rude. This hotel location was fake.

    Travel Month: Dec 2022

    Room: Basic Classic Room

    Serenity Inn has replied on Wed Jan 11 23:33:18 IST 2023

    Thanks for writing us Location Google map issue we call every guest for location and we will pickup from the junction.. You people booked the basic room for 2 people but you were came 9 people for one room which it's highly impossible to accommodate them .. You were demanding for suite room and matter Sorry we don't allow 9 people in one room max 2+1 kid are max 3 adult

    3.0

    Average Stay

    nimisha e.family

    Location given was incorrect, so there was difficulty in getting into the stay. There was delay during the check in, we have waited for half an hour. The bathroom and pillow covers were not clean. They didn't provide any towels.

    Travel Month: Dec 2022

    Room: Classic With Balcony

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