had booked a deluxe room but was informed on arrival that it was under maintenance and unavailable. Despite paying the higher amount for the deluxe room, no refund was provided, and instead, we were given a normal room that was extremely unhygienic. The blanket had stains, there were tiny insects near the bed wall, the bathroom was dirty with even chunks of roti lying around, and we were not even provided a room key, leaving us with no proper lock for safety. The entire experience was unpleasant and unacceptable.