Stayed here for two nights with my family. I had called the hotel a day before our arrival to ensure everything would be comfortable. The staff on the call was polite and encouraged me to trust their hospitality, even mentioning that many of the negative reviews were from guests who didn’t get discounts. I decided to give them a chance.
The biggest plus is the location—it’s in a prime area, with easy access to major attractions, shops, and taxis. Very convenient, especially for tourists. The hospitality was also genuinely good. The reception and service staff were helpful, friendly, and responsive. When we asked for a late checkout due to a late-night flight, they allowed it smoothly with a ₹3000 fee, which we appreciated.
That said, the rooms were disappointing. We booked two rooms, and both were extremely small—barely any space to walk around. The property is old, and the rooms showed clear signs of neglect. They weren’t soundproof, and worst of all, they were very dusty and unclean when we checked in. We found hair on the bed and floor, stained bedsheets, dirty flooring, and a dusty fridge. Despite informing them in advance, the rooms weren’t ready.
To their credit, once we complained, a staff member promptly came, changed the bedding, and dusted the room. They even offered to clean it the next day, but we declined, knowing it wouldn't make much difference.
I chose this hotel only because I needed an Indian-style toilet for my parents—something hard to find in other hotels. So I can't entirely complain, but I wouldn't return unless absolutely necessary.
If you're traveling solo and on a tight budget, this might work for a quick stay. But for families or those expecting basic cleanliness, I wouldn’t recommend it. The service is excellent, but the cleanliness and value for money are major letdowns.
Rating:
Service – ★★★★★
Cleanliness – ★☆☆☆☆
Location/Accessibility – ★★★★★
Value for Money – ★☆☆☆☆