I stayed at Hamlet by Union Apartments for three days. Honestly, the rooms are excellent — clean, well-maintained, and cosy. The area is peaceful, a bit away from Baner Road, which actually works well if you’re looking for solitude or are here on a work trip.
But the check-in experience was not pleasant. The moment you check in, they bombard you with an 800-word WhatsApp message full of rules — way too many. Feels like you’re entering a hostel or jail, not a service apartment.
Biggest issue: the receptionist. The guy at the front desk clearly doesn’t understand the basics of hospitality. He comes off arrogant and rude. For example, when I asked, “Which floor is the gym on?” — instead of answering politely, he snapped back saying, “You don’t have access.” I wasn’t even asking for access! Just a basic question.
To the owner: if you’re reading this, please brief him on how to talk to customers. The property is great, but just because of that one interaction, I won’t be returning.