I am extremely disappointed with the condition of the room and facilities provided. The washroom was very dirty, the exhaust fan was not working, and there were no basic toiletries such as soap or shampoo. There was also no toilet paper, and the commode was in a very unhygienic state. Additionally, the washroom door was broken and could not be locked.
The room itself was not properly cleaned. Bedsheets and towels were not changed in a timely manner. There was no extension phone to contact the reception, which was very inconvenient.
Furthermore, there was no kitchen available in the hotel, and breakfast was brought from outside. Overall, this place felt more like a guest house than a proper hotel.
I hope appropriate action is taken to improve the quality of services provided.
FabHotel Kohinoor Residency I - Nr. Dmart, Baner has replied on Sat May 10 14:53:24 IST 2025
We sincerely apologize for the inconveniences you faced during your stay. The cleanliness and maintenance issues you described, including the washroom and missing basic toiletries, are completely unacceptable, and we deeply regret that you had to experience this. The lack of proper room services, like timely towel changes and the absence of an extension phone, also fall below the standard we aim to provide. Additionally, the breakfast situation and the overall facilities do not reflect the experience we strive for. We will address these concerns immediately to ensure future guests do not face similar issues. Your feedback is valuable, and we are committed to making the necessary improvements. Thank you for bringing these matters to our attention.