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You are booking hotel for more than 30 days
Mundhwa, Pune | 5.8 km drive to Pune International Airport
723 Ratings, 458 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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This property offers a peaceful and green environment, making it a perfect escape in the heart of the city. Guests rave about the spacious rooms, excellent breakfast spread, and the helpful staff that ensures a comfortable stay. The ambiance is highlighted for its cleanliness and calmness. While the property lacks a lift, it boasts a prime location near popular dining and nightlife spots. Enjoy a cozy stay here with a homely feel and friendly atmosphere!
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Good Stay
The experience at hotel Phoenix was superb, especially the room was fantastic and the bathroom was clean... All is the thing that a regular user should get maximum discount on daily visit
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sat Sep 20 10:33:32 IST 2025
Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you had a superb experience at Hotel Phoenix and that you especially enjoyed the fantastic room and clean bathroom. We truly appreciate loyal guests like you, and your suggestion about offering maximum discounts for regular visitors is well noted. We’re always looking for ways to enhance our guest experience, and rewarding our repeat guests is definitely a priority. We look forward to welcoming you back soon! Warm regards, Reservation Team
Excellent Stay
Ok
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Tue Sep 16 10:30:47 IST 2025
Dear Guest, Thank you so much for taking the time to share your review. We truly appreciate your kind words and are glad you had a pleasant experience with us. It was a pleasure hosting you, and we hope to welcome you back again soon. Warm regards, Reservation Team
Good Stay
Ok
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Tue Sep 16 10:30:59 IST 2025
Dear Guest, Thank you so much for taking the time to share your review. We truly appreciate your kind words and are glad you had a pleasant experience with us. It was a pleasure hosting you, and we hope to welcome you back again soon. Warm regards, Reservation Team
Good food and good services. Clean rooms Good location Overall good.
It was a good experience. Looking forward to stay in future.
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sun Aug 24 10:17:57 IST 2025
Dear Guest, Thank you for your kind words! We're so glad you had a good experience and look forward to welcoming you again in the future. Regards, Reservation Team
mixed bag
More suitable to business thsn family stay. Good restaurant n breakfast. Cordial staff, lot of green around, iCurrently a lift is being installed, so lot of noise between 10 snd 5.. some serious issues with Wifi, the staff says there are limitations with iPhones.. which is hard to believe. Sometimes you get unsecured network.
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sun Jul 27 13:14:00 IST 2025
Dear Guest, Thank you for your feedback. We're glad you enjoyed the restaurant, breakfast, greenery, and our staff's hospitality. We apologize for the noise due to the lift installation this is a temporary phase to improve our facilities. We're also actively working to resolve the Wi-Fi issues, especially those affecting iPhone users, and will ensure network security is maintained. We appreciate your patience and hope to welcome you again soon. Best regards, Reservation Team
Average Stay
Property’s food, amenities and services were not commensurate with the tariff charged. Breakfast was bad with very limited variety and cold/ stale tea. ACs stalled in the room were of old vintage.
Room: Premium Room (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sun Jul 27 13:16:04 IST 2025
Dear Guest, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations, particularly with regard to the breakfast, AC, and overall value. We take your comments seriously and will review our food offerings, service standards, and in-room amenities to ensure improvements are made. Your input is valuable in helping us do better. We hope you'll consider giving us another chance in the future. Best regards, Reservation Team
Excellent Stay
good food and hospitality is very staff is very sincere and helpful atmosphere is very nice and hotel location is good
Room: Deluxe Room (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sun Jul 27 13:17:35 IST 2025
Dear Guest, Thank you for your kind words! We're delighted to hear you enjoyed the food, hospitality, and atmosphere. It's wonderful to know our team's sincerity and helpfulness made a positive impression. We're also glad you liked the hotel's location. We truly appreciate your feedback and look forward to welcoming you back soon! Warm regards, Reservation Team
clean rooms and polite staff
Room was clean and well maintained. AC can be working better. Staff is polite and helpful. Breakfast spread was good as well.
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sat May 17 10:35:52 IST 2025
Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you found your room clean and well-maintained, and that our staff met your expectations in terms of politeness and helpfulness. We're also glad you enjoyed the breakfast spread. We appreciate your feedback regarding the air conditioning. Please rest assured that we are continuously working to enhance our facilities, and your comments will be taken into consideration as we plan future improvements. We look forward to welcoming you back and hope to provide an even better experience on your next visit. Warm regards, Reservation Team
Excellent Stay
Nice and clean room and nice food. And very cooperative staff
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Wed Apr 30 10:57:21 IST 2025
Dear Guest, Thank you for your kind feedback. We're delighted to hear that you enjoyed the clean and comfortable room, the quality of the food, and the cooperation of our staff. Your satisfaction is our top priority, and we look forward to welcoming you again soon. Regards, Reservation Team
Great hotel bad staff
Great hotel bad staff need new employees ............................................................
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Sun Apr 20 14:18:08 IST 2025
Dear Guest, Thank you for sharing your feedback. While we're pleased to know you appreciated the hotel itself, we're truly sorry to hear that your experience with our staff did not meet expectations. Providing warm, professional, and attentive service is a top priority for us, and we regret that we fell short during your stay. Please be assured that your comments have been taken seriously and will be shared with the relevant teams for immediate review and improvement. We genuinely value your input as it helps us grow and serve our guests better. We hope you’ll consider giving us another opportunity to provide you with the high standard of service we are known for. Warm regards, Reservation Team Phoenix Hotel Pune
Unhygienic, over expensive, smell of drainage water in front of hotel
Pillow covers are dirty, hygiene is not maintained , overall not good experience this was 2nd time, last time Bedsheet was not clean
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune
Dear Guest, Thank you for taking the time to share your experience with us. We are very sorry to hear about the cleanliness issues you encountered during your stay, and we sincerely apologize for the inconvenience caused. It is extremely disappointing to learn that this was your second visit and that we failed to meet your expectations once again. Cleanliness and hygiene are core priorities for us, and what you've described is far from the standard we strive to uphold. Please be assured that we are taking your feedback seriously. We are currently addressing this matter with our housekeeping team to ensure stricter quality checks and better training are in place moving forward. We understand your disappointment and truly regret the negative impression this has left. If you’re open to it, we would appreciate the opportunity to discuss your experience further and work toward making things right. Warm regards, Reservation Team Phoenix Hotel Pune
Excellent Stay
So I have been a regular for the last three years...I have always been given priority and I am treated with extreme politeness from all staff...I enjoy the ambience and the quietness of the surroundings...it makes me feel peaceful...the hotel staff is very professional and they stick by the rules...
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Wed Apr 30 10:59:04 IST 2025
Dear Guest, Thank you for your continued loyalty over the past three years. We are truly honored to have you as a regular guest and are pleased to know that our team’s professionalism, courteous service, and the peaceful ambience of our surroundings consistently meet your expectations. Your appreciation motivates us to maintain the highest standards, and we look forward to serving you with the same dedication in the years to come. Regards, Reservation Team
Average Stay
Room has less lights and hotel has lot of mosquitos. Acs don’t work. Good part about the hotel is that it has spacious rooms and friendly staff
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune
Dear Guest, Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the spaciousness of our rooms and the friendliness of our staff — your kind words mean a lot to us. However, we sincerely apologize for the inconvenience caused by the lighting, mosquitoes, and air conditioning issues. This is not the experience we aim to provide, and we take your concerns seriously. Please rest assured that we are addressing these matters with our maintenance and housekeeping teams to ensure improvements are made promptly. Your feedback is valuable in helping us enhance the overall guest experience, and we hope to have the opportunity to welcome you again with a much-improved stay. Warm regards, Reservation Team
Excellent Stay
Stay at Pheienix Hotel Pune was comfortable. Hotel has clean and spacious rooms, centrally located and good buffet spread for breakfast.
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Mon Apr 21 13:12:44 IST 2025
Dear Guest, Thank you for sharing your positive experience at Phoenix Hotel Pune. We’re delighted to hear that you had a comfortable stay and appreciated our clean, spacious rooms and central location. It’s also great to know that you enjoyed our breakfast buffet spread. Your kind words are truly encouraging for our team, and we look forward to welcoming you back for another pleasant stay soon! Warm regards, Reservation Team Phoenix Hotel Pune
Poor Stay
Location is excellent. I tried only the breakfast which is good. However, do not expect any aminities in this hotel. They also do not have a lift, which is still ok with someone with small luggage. I am disappointed with badly maintained air conditioners which was creating a rattling noise the whole time and mini refrigerator also not working. Looks like this property lacks with good managers to take care. Most importantly, I literally could not sleep the whole night due to a construction activity next door who were working whole night disturbing the residents. I called reception and complained but there is no one to take an action. It was really terrible. I have been coming to this property for past 15 years but first time, I find it miserable to stay here..
Room: Deluxe Room (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Mon Apr 21 13:20:44 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay did not meet your expectations, especially given your loyalty to our property over the past 15 years. Please accept our sincerest apologies for the inconveniences you experienced. We deeply regret the issues with the air conditioning and mini refrigerator in your room. This is certainly not the standard we aim to provide, and we will have our maintenance team address these concerns immediately to ensure they are resolved for future guests. Your long-standing trust in our property is something we value greatly, and we are disappointed to hear that this stay was not up to the usual standard. We will take your feedback seriously and work diligently to make improvements. We hope to have the opportunity to welcome you back. Regards, Reservation Team Phoenix Hotel Pune
Excellent Stay
location is super. food & services are really appreciable. good behaviour of staff. very comfortable.
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
Phoenix Hotel, Pune has replied on Mon Apr 21 13:21:43 IST 2025
Dear Guest, Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed our prime location, the food, and the services provided during your stay. It’s also great to know that you found our staff’s behavior welcoming and that your stay was comfortable. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable experience! Warm regards, Reservation Team
Happy coustomer
businessNice and clean hotel. Big rooms with spacious washrooms. Nice food. And polite hotel staff. Good location.
Room: Executive Room (Double Bed or Twin Bed) (Upper floor Accessible by Stairs)
not a great place to stay
familyMy family did not enjoy the stay and the breakfast was horrible, I would not recommend this place to go
Room: Executive Room (Doubled Bed or Twin Bed)
Excellent Stay
The hotel is in a great location & rooms are clean with spacious restrooms. Outdoor seating with greenery all around the seating is plus point to walk & read books
Room: Executive Room (Doubled Bed or Twin Bed)
Excellent Stay
Stay was excellent and service was extremely good
Room: Semi Deluxe Room
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