Review Of Palette Magarpatta City Formerly Emerald Guestimony

It was extremely bad. They don't even have towels to provide. They didn't give us breakfast quoting that the staff is not there to prepare the food.

I had a very disappointing experience at Palette Magarpatta city emerald guestimony. The service was extremely slow — every simple request took far too long to be addressed. To make things worse, the hotel charged extra money for drinking water, which is something that should be complimentary in any decent hotel. When I questioned it, the staff were dismissive and unapologetic. It felt like they cared more about squeezing out extra charges than actually providing a good guest experience. For the price they charge, I expected at least basic hospitality and efficiency, but unfortunately, this hotel failed badly on both. I definitely wouldn’t recommend staying here — there are far better options that actually respect their guests and provide proper service.

My stay at this hotel was very disappointing. Although early check-in was mentioned, I had to wait almost 3 hours as no one was available at the reception. I tried calling the contact number 7–8 times, but no one answered. The cleanliness was also very poor — I found a cockroach in the room, and the bed sheets were not clean. Overall, it was a frustrating experience and not worth the money. The management really needs to improve their customer service and hygiene standards

Terrible hospital. After I entered the room, I found that room was shabby, wall peeling off. And a man just walked in without knocking the door. When questioned, he said he came to pick up remote of the TV. Being a lady and alone in the room, it was traumatic. I also observed that there was no provision for locking the door from inside. Anybody could again walk in. I immediately left the hotel after a bit of argument with the reception staff. Some other customers were also complaining to the reception desk about pathetic state of rooms. I shifter to another hotel in middle of night. Lost my money for two rooms (one for self and second for my colleague) booked in this hotel. Pathetic hotel. People should not book room in this hotel. It appeared to be a shady hotel though having 3 star rating.

Best location and experience . It is a very nice hotel, there are 2 malls nearby for shopping, the rooms are also very clean.

Very bad stay experience Room given was in terrible condition — no towel, no toiletries, no tea kettle. Washroom was already used by someone else, even the bed, pillow, and milk sachet were used. Totally unhygienic and unacceptable experience. Not recommended at all.

Very nice hotel The service is also very good. Ritwik sir is very helpful. There are 2 malls nearby for shopping.

Room full of dust, bathroom dirty, some amenities missing, even the elevator was dirty.

Rooms was neat & clean and for saporting

stay was good but basic hygeine needs to be maintained. Bedsheets had stains and basic towels were not provided. No tea or coffee service available. But for a last minute stay it is cool.

Room was not maintained properly. Towels provided after 5-6 times calling with an excuse that there is scarcity of towels at hotel and the towal was dirty

staff was friendly and very helpfull.. made our stay comfortable, neat and clean room...

I had a pleasant stay at this hotel. The room was clean and comfortable, and the staff were friendly and helpful throughout my visit. Check-in and check-out were smooth, and the overall atmosphere was quiet and relaxing. I’d recommend it for a short stay or a weekend getaway.

It is a very nice hotel and the people working there are very nice. ........................................

I had a quite pleasant stay at this hotel. Property is clean and rooms are hygienic. Parveen mam, Ritwik and Hemant at reception are very kind and receptive to any guests requests. Hotel has great neighborhood with seasons and amanora mall next door.

Pathetic service and very bad attitude of hotel staff and manager. No kettle in room. TV remote was not working. When you complain about services, they rudely say check out and go away

Very poor service and pathetic attitude. Staff are rude and if you complain they say check out and go away

I let my room to room service for cleaning, later when u came back, checked and found my clothes worth INR 10000 were missing, I reported the issue but nothing happened

we loved the hospitality and the ambience....thanx alot....food was also amazing but we have faced a little issue about room telephone otherwise everything was good

Excellent stay i had at this place with smooth check in & clean rooms at very affordable price .....