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You are booking hotel for more than 30 days

Review Of Palette Magarpatta City formerly Emerald Guestimony0123401234

Magarpatta, Pune | 9.5 km drive to Pune International Airport

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.2
    Good

    294 Ratings, 122 Reviews

    excellent
    27%
    very good
    24%
    average
    16%
    poor
    12%
    bad
    21%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 5
    • 5
    • 4
    • 3
    • 4
    • 1
    • 4
    • 2
    • 4

    Rating Categories

    • Location3.9
    • Cleanliness3.5
    • Food2.7
    • Value For Money3.0
    • Facilities2.8
    • Child Friendliness3.8
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    Reviews Summary

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    Guests have highlighted several concerns about this property, particularly with cleanliness and service. Many faced issues like switching rooms due to uncleanliness, inaccessible staff, and poor maintenance. Complaints about hard mattresses, leaking toilets, and mosquitoes were common. While some appreciated the location and room quality, consistent reports of insufficient room service, rude receptionists, and extra charges created a negative experience. Overall, despite some positive notes, guests felt the service and facilities fell short of expectations.

    Sort by:

    Positive first
    5.0

    very good hospitality,and management

    ankush b.couple

    we loved the hospitality and the ambience....thanx alot....food was also amazing but we have faced a little issue about room telephone otherwise everything was good

    Travel Month: Sep 2025

    Room: Deluxe

    5.0

    Exc

    sitaram.business

    Excellent stay i had at this place with smooth check in & clean rooms at very affordable price .....

    Travel Month: Sep 2025

    Room: Classic

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    • user photos
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    5.0

    Excellent Stay

    rahul k.solo

    It was a pleasant stay with spik and span rooms abs no challenge in rooms

    Travel Month: Sep 2025 (4-Night Stay)

    Room: Classic

    5.0

    Excellent Stay

    paresh p.

    The stay was awesome, the rooms were clean and comfortable

    Travel Month: Aug 2025

    Room: Classic

    1.0

    TERRIBLE EXPERIENCE, LATE CHECK IN ,CHECK OUT , FAULTY UNCLEANED

    vinit k.couple

    WORST SITUATION FACED TILL NOW, DELAY IN CHECK IN, I HAD TO CALL FOR AROUND CONTINUOUSLY 1 HR FOR ROOM SERVICE , I VISITED THE RECEPTION MULTIPLE TIMES BUT THE ANSWER WAS THEY ARE HAVING DINNER , AND AFTER 1 HR THE SAME PERSON SITTING AT THE RECEPTION CAME AND GAVE US THE PLATES , AC REMOTE WAS NOT IN THE ROOM AFTER 2 HRS THEY PROVIDED THE AC REMOTE, THE ROOM WAS NOT HAVING FAN SO I HAD TO KEEP THE WINDOWS OPEN DUE TO SUFFOCATION

    Travel Month: Aug 2025

    Room: Classic

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    1.0

    Terrible Stay

    shekhar b.

    Worst hotel. No response. I had tough time during my stay.

    Travel Month: Aug 2025

    Room: Classic

    5.0

    Excellent Stay

    vijay v.business

    Great location with excellent English-speaking staff. The rooms were clean and well-maintained, and the amenities were satisfying. However, room service could use some improvement. Overall, a pleasant and comfortable stay."

    Travel Month: Aug 2025

    Room: Classic

    5.0

    excsllent

    obaid q.solo

    excellent stay it was and satisfied .

    Travel Month: Aug 2025

    Room: Classic

    • user photos
    3.0

    cleanliness

    ashish s.solo

    cleanliness could have been better, also the towel provided was quite ruff no spoon and glass was provided in roo cleanliness could have been better, also the towel provided was quite ruff no spoon and glass was provided in room

    Travel Month: Aug 2025

    Room: Classic

    1.0

    Poor Hospitality and Service

    kapil s.family

    Very poor hospitality Very rude staff Also room are not clean Not worth the price Do avoid stay here

    Travel Month: Aug 2025

    Room: Classic

    2.0

    Pathetic Servic

    ashish c.family

    Zero Service and maintenance, 10times you have to call even for a basic service, suits are also not maintained

    Travel Month: Jul 2025 (4-Night Stay)

    Room: Suite

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    3.0

    Average Stay

    sachin j.

    Property was clean but room service was poor. I myself had to carry my luggage from the car to room n also from room to car while checkout. There was no food at the hotel at all. Hotel staff was ok but very poor room service and facility.

    Travel Month: Jul 2025

    Room: Suite

    1.0

    Terrible Stay

    snj j.

    Terrible

    Travel Month: Jul 2025

    Room: Classic

    1.0

    I expressed the worst stay of my life here I complained regarding the same

    mayur k.solo

    I recently stayed at this hotel and had one of the most unexpected and disappointing experiences. From the moment I checked in, things started going downhill. The room was not clean – there were stains on the bedsheets, the bathroom smelled terrible, and the amenities were either broken or missing. The staff seemed uninterested and unprofessional. When I raised my concerns, they were either ignored or brushed off with vague promises to fix things that never happened. The noise levels were unbearable at night, making it nearly impossible to get a good night's sleep.

    Travel Month: Jul 2025 (7-Night Stay)

    Room: Classic

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    5.0

    Excellent Stay

    aayansh.solo

    Brightened solo travel future outlook with optimistic hope. Room was hopeful and staff were optimistic. Great for hope inspiring solo adventures.

    Travel Month: Jul 2025

    Room: Classic

    1.0

    Terrible Stay

    hardit g.

    Dirty room and Torn linen in the room

    Travel Month: Jul 2025

    Room: Classic

    1.0

    bad experience

    kathan t.business

    Hotel was full still they accepted my booking. Had a very bad experience. No one should book it ever.

    Travel Month: Jul 2025

    Room: Classic|Deluxe King Bed Room with Breakfast, Lunch and Dinner

    5.0

    Amazing family experience

    kareena.family

    This was an amazing family experience from start to finish. The hotel exceeded all our expectations for a perfect family getaway.

    Travel Month: Jul 2025

    Room: Classic

    5.0

    Happy family moments

    suvanshay.family with 1 kid

    So many happy family moments happened during our stay here. The hotel created the perfect environment for family joy and laughter.

    Travel Month: Jul 2025

    Room: Classic

    3.0

    Below expectations

    rahul k.couple

    Room not maintained properly Small rooms Need to remind for basic requirements Hotel Location is good Parking area not proper

    Travel Month: Jun 2025

    Room: Classic

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