Review Of Fantasia Group of Houseboats

Name: Fantasia Group of Houseboats
Address: Fazalhaq Colony, Batpora, Jammu and Kashmir, Srinagar, 190006, IN
Rating: 3.7

Nageen Lake, Srinagar | 4.6 km drive to Dal Lake

User Rating & Reviews

everyone
solo
family
group

3.7

Very Good

10 Ratings

excellent

40%

very good

30%

average

10%

poor

20%

bad

Last 10 Customer Ratings (Latest First)

2.0

Money minded and untrained staff

prateek v. loyalty-icon

group

When we arrived at 8 pm, the power was out, so everything was running on an inverter, which was understandable. However, there was no mobile charging option available on the inverter. Power issues are common in kashmir, so please keep this in mind when choosing this houseboat. When the power came back, just 30 mins after that (at 9:30 pm, the staff asked us to switch off all the lights in the common area and go to our rooms to sleep. We didn't understand this reasoning, as the power had returned, yet they insisted we turn off the lights and retire for the night. We had to call the owner to address the situation with the staff. Despite this intervention, i would not recommend this houseboat as the staff appeared untrained. If you have kids or infants, avoid this place entirely. We have a 2-year-old, and while we received excellent support for our child's food needs throughout srinagar, this houseboat charged us just for boiling a potato. We provided the raw potato and the utensil, yet they still charged us. The management here seems very focused on extracting money in any way possible.

Travel Month: Jun 2024

Room: Deluxe King Room

Fantasia Group of Houseboats has replied on Sat Jun 22 04:22:33 IST 2024

Thank you for your comments which have been very informative. During the unavoidable power cut you were informed that we could charge your phones if required. At no time were you requested to turn off the lights and retire to your rooms. Our workers requested that while the backup inverter was being used to turn some (not all) of the lights off, although power cuts don't usually last long it is important to ensure that the inverter is used efficiently. Every light was on in the Houseboat, end to end. We also request all guests to be mindful of making loud noise late at night so as to avoid disturbing other guests. Being Jain you had brought your own food to consume, you requested the cooking of a potato and came to the kitchen to supervise the cooking of this potato in our pressure cooker. You gave a dish for the preparation of your child's food and again supervised, giving instructions on how to prepare this. THERE WAS NO CHARGE FOR THIS WHATSOEVER, the only charge was for the milk provided for your children, it seems very unfair to be labelled as 'money minded, when the only extra charge was for the above mentioned milk. We always try our best to be as accommodating as possible to all our guests wishes.

3.0

Average Stay

akash a.

Average

Travel Month: Jun 2024

Room: Deluxe Double Room

4.0

Ok ok

arvind a.

family

Boat was good, good interior, quite decorative but the caretaker was very rude. He just want guest to move out as quickly as could.

Travel Month: Jun 2022

Room: Deluxe Double Room

Fantasia Group of Houseboats has replied on Tue May 14 14:05:10 IST 2024

We apologise for your experience during your stay. Fantasia Houseboats always strives to offer the best service and experience to our guests. Since your stay we have changed many staff members and hope you consider us for any future visits to Kashmir.