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Munawara Abad, Srinagar | 1.5 km drive to Dal Lake
240 Ratings, 140 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the friendly staff and good location, which is close to Dal Lake. Food quality gets some positive mentions, and rooms are spacious in some cases. However, many express dissatisfaction over maintenance, cleanliness, and hygiene issues. There are several complaints about power cuts, slow service, and outdated facilities. Overall, the property seems to have a mixed reputation based on guest experiences.
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Good Experience
It was a good experience. Though there were some troubles initially but they solved to issues.
Room: Standard Room
Average Stay
Well, Property Needs a bit of maintenance, now the picture available on site is 6-7 years old. Food Was Good , facilities were offered but only when asked for such as soap, shampoo to be asked from reception, Electricity issue was also a bit concerned there... Property is old now..needs more maintenance.
Room: Standard Room
Excellent Stay
very polite staff property location is osmm
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 12:52:29 IST 2025
Dear Irfan, Thank you for your glowing review! We’re delighted you enjoyed your stay at Crown Plaza Residency and look forward to welcoming you back soon. Warm regards, Crown Plaza Residency Team
Poor Stay
Very bad experience over all. Dusty room, blanket also dirty, tea, coffee every thing was unhygienic.
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 12:55:42 IST 2025
Dear Guest, We’re sorry to hear about your disappointment and regret that your stay began this way. Once we were informed, our team immediately addressed the cleanliness concerns to ensure your comfort. We appreciate your feedback and hope to have the chance to welcome you back for a much better experience. Kind regards, Crown Plaza Residency
Average Stay
We stayed at Hotel Crown Plaza Residency from May 22-28. We were the only guests for the first 3 days due to the recent incidents there. Nice hotel but certainly overpriced- more than WITHOUT AIR-CONDITIONING! Excellent location, easily accessible from all sides, close to the Dal Lake. Food was only available the last day as there were no tourists. Certainly recommendable.
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 12:58:19 IST 2025
Dear Guest, Thank you for your kind words about our location and comfort. We appreciate your understanding of the temporary service limitations during your stay and are glad you still enjoyed your time with us. We hope to welcome you back soon! Warm regards, Crown Plaza Residency
Excellent Stay
Always a great experience staying here! The staff is incredibly friendly and helpful, and the place feels very safe and welcoming. My go-to hotel every time.
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 12:59:57 IST 2025
Dear Guest, Thank you for your wonderful words and for making Crown Plaza Residency your go-to hotel. We’re delighted that our friendly team and welcoming atmosphere make you feel safe and at home. It’s always a pleasure to host you, and we look forward to your next visit. Warm regards, Crown Plaza Residency Team
Excellent Stay
good hotel breakfast ok bhut acha breakfast nh tha staff are good hotel room acha tha aur main khayam chowk ke kareeb hai
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 13:01:49 IST 2025
Dear Saqib, We’re thrilled to hear you had such a wonderful stay! Our team at Crown Plaza Residency strives to make every moment memorable, and your review inspires us to keep doing just that. Regards, Hotel Crown Plaza Residency
Delightful Stay
Excellent Stay. Spacious Rooms. Above all very helpful staff and awesome food. Bathrooms are very clean and located at city center 1 km from Dal lake.
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 13:03:10 IST 2025
Dear Nezamuddin, Thank you for your wonderful feedback. We’re delighted you enjoyed our spacious rooms, clean bathrooms, central location, and especially our helpful staff and food. We look forward to welcoming you back soon. Regards, Hotel Crown Plaza Residency
Excellent Stay
Excellent facilities and special thanks to mr mudasir, house keeping incharge and mr danish, f&b and mr. Hussain.
Room: Standard Room
Crown Plaza Residency
Dear Kailash, Thank you for your kind words. We’re delighted you enjoyed our facilities and truly appreciate your special mention of Mr. Mudasir, Mr. Danish, and Mr. Hussain — we’ll be sure to share your compliments with them. We look forward to hosting you again soon. Warm regards, Crown Plaza Residency Team
Terrible Stay
Very weird and terrible experience 1st time i experienced this kind of things here it’s my worst decision to select this hotel for stay
Room: Standard Room
Crown Plaza Residency
Dear Kajal, We’re truly concerned to read about your experience and regret that your stay at Crown Plaza Residency did not meet your expectations. This is certainly not the standard we aim to provide. We would appreciate it if you could share more details about the issues you faced so we can investigate and take corrective action. We value your feedback and hope to have the opportunity to make things right. Warm regards, Crown Plaza Residency Team
Average stay
Average stay, the property is run down and need repair and maintenance. Door lock not working, window pan broken, no power backup provided although the hotel has gen set.
Room: Standard Room
Crown Plaza Residency has replied on Mon Aug 11 13:21:00 IST 2025
Dear Prasad, Thank you for sharing your feedback from your stay. We’re sorry that the property did not meet your expectations at that time. We’re happy to share that since your visit, Crown Plaza Residency has undergone renovations, including repairs to locks, windows, and improved backup power arrangements, to ensure a more comfortable stay for our guests. We hope you’ll consider visiting us again to experience the upgraded facilities and hospitality we are proud to offer. Warm regards, Crown Plaza Residency Team
Poor Stay
They are very rude in behaviour very limited amenities the service was slow. Booked for 2 days first in morning they was serving maggi in breakfast
Room: Single Room
Excellent Stay
Awesome experience. The rooms were spacious and clean. My parents stayed there and they love the place and staff's behavior was also good
Room: Standard Room
Crown Plaza Residency has replied on Mon Oct 28 13:22:51 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are glad to have your valuable feedback. We look forward to welcome you again.
Excellent Stay
coupleStay was very nice and all staff is very good.
Room: Standard Room
Crown Plaza Residency has replied on Mon Oct 28 13:23:12 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are glad to have your valuable feedback. We look forward to welcome you again.
Good Stay
Nice experience, i like to travel srinagar. Shahid and mudassir good staff. I would like to travel again.
Room: Single Room
Crown Plaza Residency has replied on Mon Oct 28 13:23:31 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are glad to have your valuable feedback. We look forward to welcome you again.
Good stay
Good stay. Value for money, food was tasty, staff is very cooperative. Location is also very good. In the heart of the city
Room: Single Room
Crown Plaza Residency has replied on Mon Oct 28 13:23:51 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are glad to have your valuable feedback. We look forward to welcome you again.
Overall good but needs little ventilation and clean pillow
familyHotel was good. Staff was cooperative. Room was in good condition but pillow was not clean. I got rashes on my neck after sleeping over night
Room: Standard Room
Crown Plaza Residency has replied on Mon Oct 28 13:26:10 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are sorry to understand that your stay with us was not up to your expectations. We will look upon the matter with utmost priority. We look forward to welcome you again.
Nissar
groupThere is no security at all. Toilets are dirty and stinking we have to tell them to clean every time. Bedsheets not cleaned. House keeping is pathetic. Power goes off frequently and generator you have to ask manager every time. Staff mr javed and mudassir very cooperative. Don’t recommend this hotel. For the price they charge you get better hotels in better area.
Room: Standard Room
Crown Plaza Residency has replied on Mon Oct 28 13:26:32 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are sorry to understand that your stay with us was not up to your expectations. We will look upon the matter with utmost priority. We look forward to welcome you again.
Low budget hotel with poor service quality, with good location
soloRoom was ok, but the food was not good, only 1 person was available during the breakfast so service was very poor.
Room: Standard Room
Crown Plaza Residency has replied on Mon Oct 28 13:26:53 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are sorry to understand that your stay with us was not up to your expectations. We will look upon the matter with utmost priority. We look forward to welcome you again.
Polite staff
familyPolite staff. Very couteous toward guest. Very good location. Near to dal lake keep it up guys.
Room: Standard Room
Crown Plaza Residency has replied on Mon Oct 28 13:30:04 IST 2024
Dear Guest, Warm Greetings from Crown Plaza Residency! We are glad to have your valuable feedback. We look forward to welcome you again.
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Near Main Gulmarg Market
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