The property boasts a prime location near MG Marg and Lal Bazaar, ideal for shopping. Guests appreciated the friendly and helpful staff, although many reviews highlighted poor service and cleanliness issues. While some found the food satisfactory, others deemed it average or below par. Facilities like the rooftop view of Kanchenjunga and decent breakfast options were noted positively, but numerous complaints regarding room conditions and amenities were prevalent, leading to a generally mixed sentiment.