I recently stayed at Bhanwar Singh Palace and while the property has potential, my overall experience was not quite in line with what one would expect from a place that claims to be a 5-star establishment.
Amenities & Facilities:
The amenities could have been far better. Basic expectations from a luxury property were missing — bathroom essentials were limited, pool towels and bathrobes were not provided, and the changing rooms were poorly maintained. To add to the disappointment, a mini bar/fridge was not available in the room, which is something very basic and expected at this level of hospitality.
Dining Experience:
The buffet offered a good spread in terms of variety, but unfortunately, the taste did not match up. The food lacked finesse and flavor that one expects from a premium property. Surprisingly, the in-room dining experience turned out to be much better in terms of taste and quality compared to the buffet.
Service & Staff Behavior:
While some senior staff members were attentive, the junior staff lacked courtesy and seemed somewhat biased while serving food to guests. A more professional and hospitable approach would definitely elevate the experience.
Check-out Experience:
The check-out process was one of the most disappointing parts of the stay. Despite making several calls for assistance with luggage, no one cared to come and help. This lack of basic service leaves a lasting negative impression.
Overall:
Bhanwar Singh Palace has a beautiful property with potential, but the lack of attention to detail, missing amenities, average food quality, and poor service make it fall short of being considered a true 5-star experience. With better staff training, improved amenities, and consistent service standards, it could provide the kind of luxury stay it promises.
Bhanwar Singh Palace Jaipur (1 Km from Manipal University) has replied on Tue Aug 19 16:46:23 IST 2025
Hi, thank you for your detailed review. We could see that you had visited on long weekend when the hotel was totally full house and running extremly busy. Any delay or shortcomings may be unintentional due to busy operations. However you would be glad to know that maximum guest have rated their experience of free Camel ride, pool side DJ setup, kids movie show, food quality, ambiance and rooms as excellent during the same time. Regret you felt so many shortcomings. We once again thank you for your review. Regards