Aranyam River Retreat has replied on Sat May 11 22:37:01 IST 2024
Dear Guest,
Thank you for sharing your thoughts. Please find our response on each of your suggestions below:
Pros (as stated by you):
We are thrilled to know you enjoyed birding at Aranyam. Today, Aranyam is known to be one of the best birding retreats in India with a wide variety of endemic and migratory species to observe and photograph all around the year. We are also very grateful you liked almost everything about the property including the accommodation, dining facilities, services and warm hospitality.
Cons (as stated by you):
1. Yes indeed, we do not have a private parking and the cars can be parked at a safe spot by the low traffic roadside. It is a fact clearly stated on our website, FAQ & also well clarified to our guests when a booking directly from our website or incase of OTA/agent booking where the guest speaks with us, in order to help them make a better informed decision.
2. We regret the inconvenience you faced while crossing the footpath and the vintage bridge.
3. As a matter of fact we do not maintain or claim to have a restaurant at Aranyam. We have a multi utility dining area and a café’ owing to the nature of our location and property. Over 95% of our guests choose AP that is all meal plans since we are not a hotel but an adventure retreat. We are truly sorry that you could not get this information via the OTA when you made a booking with them.
4. As you would appreciate our entire property is well protected with secured boundary. We just like any property in the world including five stars, have little to no control over areas outside. The river & areas outside are property of the forest department. At the same time, your point is well taken & we have requested the nearby properties to follow strict eco code of conduct like we do and not to feed any stray cattle around their properties.
5. We are sorry that you could not enjoy a wide variety of adventure sports (available as add ons) including white water rafting, bungee, hiking, birding, rock climbing, rappelling, bridge slithering, safaris, temple visits, waterfall hikes, yoga & over a dozen more activities. We also regret that you could not enjoy a multitude of complimentary recreation available with us including volley ball, jungle cricket, basketball dunking, pool table, carrom, board games & more. Should you have asked our very helpful and courteous staff would have been very pleased to place chairs at a place of your choice – including right next of River Hyule!
6. We are sorry you experienced any of this. We wish you had requested the housekeeping staff for any replacement of linen & they would have done it gladly for you during the service hours. Thank you for your feedback on the duvet covers which may have seemed heavy due to their high thread count which adds to their premium quality and softness. We shall raise this with the vendor for sure and try to keep some other alternatives in stock for special requests such as yours.
7. We regret this & are sure the housekeeping staff was able to help you with this immediately. We shall take better, proactive care to avoid such odd cases.
8. We are sorry for not having a bar licence at our property, again a fact nowhere claimed by us as a facility available with us. As a highly law abiding property we are sorry but we do not sell any unauthorised items including alcohol at the property. We maintain a limited selection of soft beverages at the property including tea, coffee (hot/cold) & aerated beverages. For your next trip, we encourage you to speak with us at least 24hrs in advance (considering our exotic yet far from the town location) & share any dietary specifications, brand preferences for aerated drinks, so that we are better able to take care of your specific requirements.
9. We are happy to share that now we have a high speed connection at the property. This telecom infrastructure facility was not available in our entire region, just as still absent in a large non-urban part of the country.
Last but not the least we are highly grateful for your kind words of appreciation on your overall enjoyable outdoors experience and offbeat holiday with us, which will go a long way motivating our team in continuing with their industry benchmark personalised hospitality. Please feel free to speak with us in helping you make a better informed next active lifestyle holiday with us!