Unprofessional and rude host.
Forced early checkout with no reasonable explanation.
Poor customer service.
Wasted time and ruined vacation plans. I strongly advise against booking this property and recommend that potential visitors to Mukteshwar seek accommodation elsewhere to avoid similar unpleasant experiences. We had an extremely disappointing experience at this property in Mukteshwar. Here’s a detailed account of what happened: Booking Issues
We booked this property on 6th June 2024 at 4:05 PM. Shortly after booking, we received a call from Mr, the host, who informed us that we needed to vacate the property by 6-7 AM on 7th June because it was booked for another guest on that date. Communication Problems
Considering the early checkout time and the fact that we were traveling with three small children, we requested Mr. to allow us to check out at a more reasonable hour. Instead of understanding our predicament, Mr. became rude and uncooperative. He told us to cancel our booking if we didn’t agree to his terms, despite us having already paid. Poor Customer Service
We then reached out customer care multiple times, speaking with different executives each time. Unfortunately, none of them could offer a solution to our problem. We wasted approximately four hours on the phone, stranded on the roads of Mukteshwar, trying to resolve this issue. Overall Experience
This entire ordeal significantly ruined our holiday. Not only did we lose a day of our vacation, but our families, especially the children, suffered greatly due to the inconvenience and lack of proper communication and support from both the property host and customer care.