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Writing this review so that whoever is planning to stay a this place is mentally prepared. To begin with, Hotel staff lacks basic training in handling bookings from MMT, OYO etc. MMT claims that we need not have to confirm with hotel before arriving however I thought otherwise as I was travelling with a toddler and aged parents. In my diligent pre arrival calls after few hiccups. I was always told that my booking is confirmed. The biggest shock of life was on arrival at the hotel, the reception staff had the audacity to question the booking made through MMT. Only aft enlightening the staff through the MMT app and emails they realized and accepted that booking has been made. The real problem was they were over booked due to OYO and had no clue what to do. Only after my insistence and possibly aft looking at my kid and partially disabled father, the person allotted one suit (as the room was not available) and one room. Next day new person was at the desk and he also had the audacity to question the booking once again. The point is why i was greeted with this harassment? When the hotel is not equipped to handle multiple bookings why do they accept them? Espl through mmt /OYO? Somewhere I believe MMT is also responsible as they do not seem to have appropriate mechanism in place to re-confirm the bookings. Its premium location is the only factor which goes in favor of this hotel. Complimentary breakfast is another sham at this hotel. The spread included Tomato Omelette, bread with little or no butter, cut papaya and team. Overall cleanliness is OK. But the Hotel is in need of urgent refurbishment. I hope corrective action is taken and this review is posted. If these issues are addressed then this place has the potential to be the really sought after place but I am not sure if they care about the same.
Abhijit Yadav | Sun, Dec 4, 2016
Rs 3084Book Now
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