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- Castle Residency - Hotel, Chennai
Castle Residency
About Property
Castle Residency is a budget property located in the heart of the city of Chennai. It is at a walking distance from the Chennai ...Read moreAmenities
- Smoking Rooms
- Wi-Fi
- Room Service
- Power Backup
- Elevator/Lift
- Refrigerator
- + More Amenities
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Average(79 RATINGS)
Poongavanapuram
7 minutes walk to Chennai Central Railway Station
Change Dates and Guest(s)
Check-in: 12 PM | Check-out: 12 PM
Check-in date
Check-out date
Rooms, Guests
Castle Residency Location
Location rated 4.0 by guests
What guests said
Guests appreciated the property's excellent location, noting its proximity to Chennai Central Station and easy accessibility to public transport. Many highlighted nearby eateries and the convenience of being on a main road, making it ideal for travelers. The area is lively, with various shops and services, enhancing the overall experience.
Property Rules at Castle Residency
Check-in: 12 PM Check-out: 12 PM
- Primary Guest should be atleast 18 years of age.
- Unmarried couples are not allowed
- Passport, Aadhar and Driving License are accepted as ID proof(s)
- Pets are not allowed
- Smoking within the premises is not allowed
- Must Read Rules
- Guest Profile
- ID Proof Related
Castle Residency Photos by Guests
User Rating & Reviews
- everyone
- couple
- family
- solo
- business
Average
79 Ratings, 54 Reviews
Last 10 Customer Ratings (Latest First)
- 3
- 4
- 3
- 2
- 3
- 2
- 4
- 3
- 2
- 4
Reviews Summary
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This property scores on location, being very close to Chennai Central Railway Station, which is super convenient for train travelers. However, guests have reported issues with room cleanliness, inadequate amenities, and unresponsive staff. Many noted the lack of food service, poor ventilation, and overall maintenance problems. While some rooms were described as spacious, others lacked basic facilities and had issues like insects and bad water quality. The mixed feedback highlights a need for improved service and upkeep.
Sort by:
Latest first
3.0
Average Stay
krishna r.
Average
Room: Standard Non Ac Room
3.0
Average Stay
manish p.
Location is good
Room: Standard Ac Room
3.0
Average Stay
johnson s.
Stayed at this hotel for one night in terms of room cleanliness is okay but bedsheet are not clean. Location wise it's near chennai railway station though good for one night.
Room: Standard Non Ac Room
2.0
Poor Stay
naikwade d.family
My experience is very bad. First thing is she is not open door at night. 2nd is hi demand extra many. 3rd is i am booking 3 adult 3 bed hi giving mi one bed only
Room: Standard Ac Room
4.0
Castle residency, chennai
saikat h.
family
familyAmenities were normal. No food service is available at the hotel. Location is good as its near to chennai central railway station and on the main road at periamet.
Room: Standard Ac Room
1.0
Terrible Stay
gopal e.
When i went to the hotel for check in, the manager said no such booking is with us. Then i show the printout of my advance booking with mmt. The hotel was under renovation. Water in the tap is poor quality with brown colour. Bed was poor quality.
Room: Standard A/c Room
1.0
Terrible Stay
suresh k.
Very very worst
Room: Standard A/c Room
1.0
Terrible Stay
risav b.business
The check in time was 12pm but i arrived in the hotel around 6am. So i asked the receptionist to consider that. He started to behave rudely. Thenhe asked extra 900 and i denied to pay. I did not stay in that hotel and i went to another hotel. He was rude like anythiny
Room: Standard Non Ac Room
5.0
Excellent Stay
kandasamy s.family
To stay with family Nearest railway station Not only because Clean and healthy With good, good fortune-teller Well located accommodation! Continue your service Good luck!
Room: Standard Non Ac Room
3.0
Budget hotel for solo male travelers.
chetan d.solo
Hotel appears to have been an old one - colonial style high ceilings, representing 'faded glory. Nevertheless, the hotel is in a vantage location.
Room: Standard A/c Room
3.0
Not for online
raj r.couple
They don't know rooms are vacant or booked by online. After visited to hotel i realised it, only its location is good. I booked room in this hotel by seeing it's know road location.
Room: Standard Non Ac Room
Castle Residency has replied on Mon Mar 13 09:19:26 IST 2023
Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback
1.0
Very bad
aliya s.family
Hotel was not good and staff members also
Room: Standard Non Ac Room
Castle Residency has replied on Thu Dec 01 22:03:36 IST 2022
We are really sorry to disappoint you, aliya sulthana! we always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards
1.0
Most terrible stay
naga s.family
familyThis is the worst experience i had in my entire life. The receptionist initially rejected saying that they don’t have any booking and after i insisted he checked in his system and allowed me to check-in. Also the hotel manager wanted turned off the electricity in the building in order to save electricity bill amount. The room which was provided to us didn’t even had a window. It had no ventilation and without electricity the room was pitch black and we had to open room door. Although i paid the booking amount, during check-out receptionist demanded extra money and after a huge argument i didn't pay him. Rude, unprofessional.
Room: Standard Non A/c Room
Castle Residency has replied on Thu Dec 01 21:58:57 IST 2022
Hey sai krishna, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further.
4.0
Budget hotel
balaji p.family
Nice hotel near central railway station. Near to metro
Room: Standard Non A/c Room
Castle Residency has replied on Mon Mar 13 09:19:44 IST 2023
Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback
1.0
Terrible hospitality, poor service, unclean room
pratik c.couple
Rooms having insects and mosquitoes, manager doesn't know Hindi or English only local language, tap of wash basin not working. Even after complaint did not change the room, already forwarded issue.
Room: Standard Non A/c Room
Castle Residency has replied on Thu Dec 01 22:01:36 IST 2022
We are really sorry to disappoint you, pratik chauhan! we always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards
3.0
Not better
noorul a.business
businessSome what okay.
Room: Standard Non A/c Room
Castle Residency has replied on Mon Mar 13 09:19:59 IST 2023
Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback
2.0
Bad stay
arivalagan a.solo
Room has insects and no windows.
Room: Standard Non A/c Room
Castle Residency has replied on Thu Dec 01 21:59:52 IST 2022
Hey arumugam, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further.
4.0
Good property, this time courteous staff
manoj t.solo
Good hotel as compared to its peer. This time their staff was courteous too.
Room: Standard Non A/c Room
Castle Residency has replied on Mon Mar 13 09:20:24 IST 2023
Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback
1.0
Horrible stay
sharukh k.
family
familyNo hot water, gave us room on the 3rd floor. No food service. People were okay there but still not happy with the amenities and room was small.
Room: Standard Non A/c Room
Castle Residency has replied on Thu Dec 01 22:02:29 IST 2022
We are really sorry to disappoint you, sharukh khan! we always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards
1.0
They have not given even bed sheets
naveen b.
Entire room is full of sand and foot mats was not clean AC is not working properly. No plates provided for eating. Oyo team please we have a huge loyalty on you plus don't get this kind of hotels into our family they will destroy our good will.
Room: Standard Non A/c Room
Castle Residency has replied on Mon Mar 13 08:18:31 IST 2023
Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced during your stay. We take feedback seriously and are constantly looking for ways to improve our services. We will be sure to address all of the issues you mentioned and make sure that they are tak — We apologize for the inconvenience you have experienced and we understand your disappointment. We take customer feedback very seriously and are constantly striving to improve our services. Please contact us directly so that we can address your concerns and provide you with a better experience.
