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Review Of Castle Residency

Poongavanapuram, Chennai | 7 minutes walk to Chennai Central Railway Station

    User Rating & Reviews

    • everyone
    • couple
    • family
    • solo
    • business
    2.8
    Average

    79 Ratings, 54 Reviews

    excellent
    15%
    very good
    15%
    average
    28%
    poor
    23%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 4
    • 3
    • 2
    • 3
    • 2
    • 4
    • 3
    • 2
    • 4

    Rating Categories

    • Location4.0
    • Cleanliness2.9
    • Room3.1
    • Value For Money3.3
    • Facilities3.0
    • Hospitality3.4
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    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property scores on location, being very close to Chennai Central Railway Station, which is super convenient for train travelers. However, guests have reported issues with room cleanliness, inadequate amenities, and unresponsive staff. Many noted the lack of food service, poor ventilation, and overall maintenance problems. While some rooms were described as spacious, others lacked basic facilities and had issues like insects and bad water quality. The mixed feedback highlights a need for improved service and upkeep.

    Sort by:

    Positive first
    3.0

    Average Stay

    krishna r.

    Average

    Travel Month: Jul 2025

    Room: Standard Non Ac Room

    3.0

    Average Stay

    manish p.

    Location is good

    Travel Month: May 2025

    Room: Standard Ac Room

    3.0

    Average Stay

    johnson s.

    Stayed at this hotel for one night in terms of room cleanliness is okay but bedsheet are not clean. Location wise it's near chennai railway station though good for one night.

    Travel Month: Dec 2024

    Room: Standard Non Ac Room

    2.0

    Poor Stay

    naikwade d.family

    My experience is very bad. First thing is she is not open door at night. 2nd is hi demand extra many. 3rd is i am booking 3 adult 3 bed hi giving mi one bed only

    Travel Month: Dec 2024

    Room: Standard Ac Room

    • user photos
    • user photos
    • user photos
    4.0

    Castle residency, chennai

    saikat h.loyalty-iconfamily

    Amenities were normal. No food service is available at the hotel. Location is good as its near to chennai central railway station and on the main road at periamet.

    Travel Month: Oct 2024

    Room: Standard Ac Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    gopal e.

    When i went to the hotel for check in, the manager said no such booking is with us. Then i show the printout of my advance booking with mmt. The hotel was under renovation. Water in the tap is poor quality with brown colour. Bed was poor quality.

    Travel Month: Mar 2024

    Room: Standard A/c Room

    1.0

    Terrible Stay

    suresh k.

    Very very worst

    Travel Month: Feb 2024

    Room: Standard A/c Room

    • user photos
    • user photos
    • user photos
    1.0

    Terrible Stay

    risav b.business

    The check in time was 12pm but i arrived in the hotel around 6am. So i asked the receptionist to consider that. He started to behave rudely. Thenhe asked extra 900 and i denied to pay. I did not stay in that hotel and i went to another hotel. He was rude like anythiny

    Travel Month: Jan 2024

    Room: Standard Non Ac Room

    5.0

    Excellent Stay

    kandasamy s.family

    To stay with family Nearest railway station Not only because Clean and healthy With good, good fortune-teller Well located accommodation! Continue your service Good luck!

    Travel Month: Dec 2023

    Room: Standard Non Ac Room

    3.0

    Budget hotel for solo male travelers.

    chetan d.solo

    Hotel appears to have been an old one - colonial style high ceilings, representing 'faded glory. Nevertheless, the hotel is in a vantage location.

    Travel Month: Jun 2023 (3-Night Stay)

    Room: Standard A/c Room

    3.0

    Not for online

    raj r.couple

    They don't know rooms are vacant or booked by online. After visited to hotel i realised it, only its location is good. I booked room in this hotel by seeing it's know road location.

    Travel Month: Nov 2022

    Room: Standard Non Ac Room

    Castle Residency has replied on Mon Mar 13 09:19:26 IST 2023

    Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback

    1.0

    Very bad

    aliya s.family

    Hotel was not good and staff members also

    Travel Month: Sep 2022 (3-Night Stay)

    Room: Standard Non Ac Room

    Castle Residency has replied on Thu Dec 01 22:03:36 IST 2022

    We are really sorry to disappoint you, aliya sulthana! we always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards

    1.0

    Most terrible stay

    naga s.loyalty-iconfamily

    This is the worst experience i had in my entire life. The receptionist initially rejected saying that they don’t have any booking and after i insisted he checked in his system and allowed me to check-in. Also the hotel manager wanted turned off the electricity in the building in order to save electricity bill amount. The room which was provided to us didn’t even had a window. It had no ventilation and without electricity the room was pitch black and we had to open room door. Although i paid the booking amount, during check-out receptionist demanded extra money and after a huge argument i didn't pay him. Rude, unprofessional.

    Travel Month: Mar 2022

    Room: Standard Non A/c Room

    • user photos

    Castle Residency has replied on Thu Dec 01 21:58:57 IST 2022

    Hey sai krishna, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further.

    4.0

    Budget hotel

    balaji p.family

    Nice hotel near central railway station. Near to metro

    Travel Month: Mar 2021

    Room: Standard Non A/c Room

    Castle Residency has replied on Mon Mar 13 09:19:44 IST 2023

    Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback

    1.0

    Terrible hospitality, poor service, unclean room

    pratik c.couple

    Rooms having insects and mosquitoes, manager doesn't know Hindi or English only local language, tap of wash basin not working. Even after complaint did not change the room, already forwarded issue.

    Travel Month: Feb 2020

    Room: Standard Non A/c Room

    Castle Residency has replied on Thu Dec 01 22:01:36 IST 2022

    We are really sorry to disappoint you, pratik chauhan! we always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards

    3.0

    Not better

    noorul a.loyalty-iconbusiness

    Some what okay.

    Travel Month: Feb 2020

    Room: Standard Non A/c Room

    Castle Residency has replied on Mon Mar 13 09:19:59 IST 2023

    Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback

    2.0

    Bad stay

    arivalagan a.solo

    Room has insects and no windows.

    Travel Month: Feb 2020

    Room: Standard Non A/c Room

    Castle Residency has replied on Thu Dec 01 21:59:52 IST 2022

    Hey arumugam, it seems that you are not completely satisfied with our services. Be assured, we have marked a note of this issue and we will strive to ensure better services further.

    4.0

    Good property, this time courteous staff

    manoj t.solo

    Good hotel as compared to its peer. This time their staff was courteous too.

    Travel Month: Aug 2019

    Room: Standard Non A/c Room

    Castle Residency has replied on Mon Mar 13 09:20:24 IST 2023

    Thank you for taking your time to share your feedback with us. We are happy to know that you enjoyed your stay with us. It is indeed motivating to receive such a positive feedback

    1.0

    Horrible stay

    sharukh k.loyalty-iconfamily

    No hot water, gave us room on the 3rd floor. No food service. People were okay there but still not happy with the amenities and room was small.

    Travel Month: Feb 2019

    Room: Standard Non A/c Room

    Castle Residency has replied on Thu Dec 01 22:02:29 IST 2022

    We are really sorry to disappoint you, sharukh khan! we always try to provide best of our services to delight our valued guests. We will share the feedback to improve it further. Regards

    1.0

    They have not given even bed sheets

    naveen b.

    Entire room is full of sand and foot mats was not clean AC is not working properly. No plates provided for eating. Oyo team please we have a huge loyalty on you plus don't get this kind of hotels into our family they will destroy our good will.

    Travel Month: Feb 2019

    Room: Standard Non A/c Room

    Castle Residency has replied on Mon Mar 13 08:18:31 IST 2023

    Thank you for taking the time to review our hotel. We apologize for the inconvenience you experienced during your stay. We take feedback seriously and are constantly looking for ways to improve our services. We will be sure to address all of the issues you mentioned and make sure that they are tak — We apologize for the inconvenience you have experienced and we understand your disappointment. We take customer feedback very seriously and are constantly striving to improve our services. Please contact us directly so that we can address your concerns and provide you with a better experience.

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