Guests complain about poor service and unexpected extra charges upon check-in, making it a frustrating experience. Many rooms have cleanliness issues, with some stinking and showing signs of neglect. Staff behavior is frequently described as rude, and requests for basic amenities often go unfulfilled, including hot water and proper room cleaning. A few positive remarks highlight the clean ambience and good food, but overall, the dissatisfaction is notable. Location is convenient for transportation and dining options.