I’m not happy with this hotel, About the management - unresponsive reception staffs, they have room boys who will never show up, I had booked a stay for 6 days not even once the housekeeping showed for changing sheets or for cleaning, got bedsheet after requesting multiple times. I had booked stay for 6 days and I checked in 2 days late and the staff at the reception told I will have to pay early checkin fees 😂. About rooms - basic rooms with ac that’s it nothing more, initially got a room without mirror and later on request they changed the room, washroom floor has stains, bucket and mugs looked like they weren’t washed in months ---- overall it was an average stay, Doesn’t match the name Sai Bliss International it felt pure local, one thing i’m thankful is for informing about my wallet which I had forgotten in the room
Sai Bliss International has replied on Thu Aug 22 12:13:52 IST 2024
Dear Mr Raju,
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced during your visit.
We are sorry to hear about the unresponsive service from our reception staff and housekeeping team. This is not reflective of our standards, and we will address this issue with our management team to ensure that all staff members are trained to provide prompt and courteous service.
We appreciate your comments about the room conditions. Cleanliness is a top priority for us, and we regret that the state of your room did not meet expectations. We will conduct a thorough review of our housekeeping protocols to prevent such occurrences in the future.
Regarding the early check-in fees, we understand how this may have been frustrating. Our policies are designed to accommodate all guests fairly, but we will revisit these policies to ensure they are communicated clearly at the time of booking.
We are glad that our staff was able to assist you in retrieving your forgotten wallet. Thank you for acknowledging this effort.
Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance in the future.
Best regards,
Hotel Sai Bliss International