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You are booking hotel for more than 30 days

Review Of The Windsor Castle0123401234

Kodimatha, Kottayam | 3.2 km from city centre

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    3.7
    Very Good

    950 Ratings

    excellent
    39%
    very good
    28%
    average
    18%
    poor
    7%
    bad
    8%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 4
    • 4
    • 3
    • 3
    • 5
    • 2
    • 2
    • 4

    Rating Categories

    • Hospitality4.1
    • Facilities3.8
    • Food3.8
    • Room4.0
    • Cleanliness3.9
    • Value For Money3.9
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    Reviews Summary

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    The property is noted for its excellent location, providing easy access to the highway and main attractions in Kottayam, including nearby backwaters and scenic views. Guests have appreciated the friendly staff and nice ambience, along with enjoyable experiences like boating and dining at the restaurant. However, several reviews highlight issues like poor room cleanliness, persistent maintenance problems, and overall dated facilities that could use significant upgrades. Food quality and service has received mixed feedback, with some praising it while others found it below expectations.

    Sort by:

    Positive first
    2.0

    Average Expe

    rupesh k.business

    My hotel check-in experience was not great this time. My access key was not working, so I had to wait, and then they gave me another room which was old and had windows that couldn’t be opened. I definitely do not recommend the rooms on the 2nd floor. I usually stay on the 5th or 6th floor, which has always been great, but this time it was a disappointment.

    Travel Month: Sep 2025

    Room: Deluxe Room

    3.0

    Average Stay

    anitta r.group

    Rooms were not that good..washroom was very small and cleanliness was not good..but the atmosphere outside is really good..

    Travel Month: Aug 2025

    Room: Standard Twin Room

    3.0

    Average Stay

    rupesh k.business

    view was amazing service is good.but room tideness is average. floor was sticky literally can't walk on barefoot

    Travel Month: Aug 2025

    Room: Deluxe Room

    2.0

    Poor Stay

    ashish k.

    Food was not good and property was not taken well

    Travel Month: Jul 2025

    Room: Deluxe Room

    5.0

    Excellent Stay

    Windsor Castle is a nice property with a centrally located surrounding area with a variety of restaurants.Food Quality is very good and property itself is nice and peaceful to stay there. Will visit again Thanks

    Travel Month: Aug 2025

    Room: Standard Twin Room

    5.0

    Excellent Stay

    shiva c.

    Everything is good

    Travel Month: Jul 2025

    Room: Standard Twin Room

    3.0

    Average Stay

    deepu m.business

    except staff behaviour, rest all are below average..even good, there is limited choices..rooms are old manner , seems below average...Staff behaviour is exce except staff behaviour, rest all are below average..even good, there is limited choices..rooms are old manner , seems below average...Staff behaviour is excellent

    Travel Month: Jul 2025

    Room: Standard Twin Room

    4.0

    Good- Stay well maintained, Food also good.

    shinoj m.business

    So far so good Breakfast also good Old property But maintained as good Location also good LuLu is near

    Travel Month: Jul 2025

    Room: Standard Twin Room

    5.0

    Excellent Stay

    joshi b.family with 2 kids

    It was a nice stay and very supportive staff, recommended for families . food and room service was Excellent.

    Travel Month: Jun 2025

    Room: Standard Twin Room

    3.0

    Average Stay

    george t.

    3

    Travel Month: May 2025

    Room: Standard Twin Room

    3.0

    Average Stay

    joish j.family with 2 kids

    1, Food ( morning buffet breakfast was good) 2, Room & common area are dull and can rate average 3, Facilities - Two swimming pools mentioned.. but only one is operational 4, Near to swimming pool no shower available, but instructions written that take showers before swimming pool use 5, poll water level not maintained and pool side chairs r in bad condition 6 , Facility over all map with details leaflet will be good additions,if provided 7, Aurvedic massage - mention that it available from 9 am .. but when contacted, it's stats after 10.30

    Travel Month: May 2025

    Room: Standard Twin Room

    3.0

    Not happy

    bhau m.couple

    Location is good..Too costly stay as compare with facilities offering.Used towells are in the bathroom.Not cleaned toilet. Rates are very high compare to facilities provided in the room.Food was good testy.used and smelly towells in the room Crocroches flies in the bath room.Need perodical maintenance to AC Overall rating AVERAGE

    Travel Month: May 2025

    Room: Standard Twin Room

    3.0

    Average Stay

    rupesh k.solo

    average room experience, good staff and good property

    Travel Month: May 2025

    Room: Standard Twin Room

    1.0

    Terrible Stay

    linju o.couple

    I stayed at this hotel for 2 days, and unfortunately, my experience was disappointing. The bed cover was broken and looked quite old, and the towels provided were dirty, which was unacceptable. Additionally, the room service was poor—the service staff did not come to collect the food waste on time, and as a result, the waste stayed in the room overnight. Overall, I was not satisfied with the hygiene and service standards and hope the management takes steps to improve these areas.

    Travel Month: May 2025

    Room: Standard Twin Room

    5.0

    Excellent Stay

    santhosh k.

    Is

    Travel Month: Apr 2025

    Room: Deluxe Room

    2.0

    Nice hotel with poor service

    shake p.family with 2 kids

    Old building, services are very very poor, but outer garden fantastics. Location super. havn't tast food. amenities are ok

    Travel Month: Apr 2025

    Room: Standard Twin Room

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    1.0

    Terrible Stay

    gnxt e.business

    bad smell in the room, cockroaches and Lizards living inside , no proper cleaning.. un able to enter into the room due to the above issues,..we cancelled and returned..

    Travel Month: Mar 2025

    Room: Lake Village Cottage

    5.0

    Excellent Stay

    faisal s.couple

    very nice service good ambiyance

    Travel Month: Feb 2025

    Room: Deluxe Room

    2.0

    Excellent

    vinod f.family

    Location excellent and awesome food. Would like to come back again. Good place for get together.

    Travel Month: Jan 2025

    Room: Suite Room

    1.0

    Terrible Stay

    narayana p.family

    Very much disappointed the stay rooms are not clean, cupboards are very dirty, switches are broken, staffs where very rude, lot of mosquitoes. Overall had a bad experience. Not even stayed for one hour shifted to another hotel along with my family. If possible kindly refund my money

    Travel Month: Jan 2025

    Room: Standard Twin Room

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