The property is noted for its excellent location, providing easy access to the highway and main attractions in Kottayam, including nearby backwaters and scenic views. Guests have appreciated the friendly staff and nice ambience, along with enjoyable experiences like boating and dining at the restaurant. However, several reviews highlight issues like poor room cleanliness, persistent maintenance problems, and overall dated facilities that could use significant upgrades. Food quality and service has received mixed feedback, with some praising it while others found it below expectations.