Disgusting hotel.
I have booked, as booking price was low, I have booked BUDGET AC ROOM, that's not means they give us filthy room. In this money there are far better hotels in digha, mandarmani.
First of all when we arrived they gave us the room that just clean but not properly, spider web all over the bathroom and room, no exhaust fan in the bathroom, the bathroom is so small, no towel, no floor and bathroom mats, no slippers, only medimex soap as toiletries.
Tv was broken and no remote, all are the aminities
How can you provide this room to a guest which is not properly ready. You can ask us to wait for 20 30mins in the reception.
Then I have talked to the manger then he provide a person who cleans the webs, give us towels, electric kettle and mat but still no slippers. Later on night the bed was filled with red ants, which bite my husband. What kind of service is this? I am so so angry. Travelled so many places and hotels but have not gain any bad experience like this before, very very filthy and disgusting hotel. Though the staffs are good, friendly, food is also tasty.
The Royal Beach Resort has replied on Sun Aug 24 21:07:06 IST 2025
Dear Debarati Bhattacharjee,
We sincerely regret to learn about your disappointing experience during your recent stay with us. Please accept our deepest apologies for the inconvenience caused due to the room condition and amenities not being up to standard. This certainly does not reflect the level of service and comfort we aim to provide at The Royal Beach Resort.
Your detailed feedback regarding cleanliness, room readiness, amenities, and maintenance issues has been taken very seriously. We have already addressed these concerns with our housekeeping and maintenance teams to ensure immediate corrective action.
We are glad to know that you found our staff friendly and appreciated the food, but we are truly sorry that the overall experience did not meet your expectations. We value your feedback as it helps us improve, and we hope you would give us another chance in the future to serve you better.
Warm Regards,
Team Royal Beach Resort