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You are booking hotel for more than 30 days
New Market Area, Kolkata | 1.3 km drive to Esplanade Metro, Kolkata
397 Ratings, 164 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the friendly staff and prompt service at this property, highlighting good cleanliness in rooms and a decent breakfast variety. However, issues like poor room ventilation, cleanliness, and inadequate amenities were commonly mentioned. The location, although convenient, is described as congested, impacting the overall experience. Some guests had mixed feelings about food quality and consistency in service.
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great hospitality by Staff
Staff was very supportive and took really good care of us. Big kudos to the entire staff on awesome hospitality..
Room: Premium Room
The Mark Hotel has replied on Wed Nov 12 15:58:11 IST 2025
Dear Mr.Ahmed, Thank you to take time to rate us and glad that you liked our hospitality. Your kind words shall motivate us to get better . Do grace us again with your presence in your next visit to Kolkata. Happy Travelling...
Mark Hotel
We had pleasant stay...but in room WiFi is not working, wardrobe is broken,no locker provided,fan is not in working condition,only we have to depend on AC, LOCATION GOOD,FOOD QUALITY GOOD
Room: Suite Room
The Mark Hotel has replied on Wed Nov 12 16:04:27 IST 2025
Dear Bhattacharjee, We understand that you had an unpleasant experience during your stay and apologize for the same. Kindly be assured that we have taken note and working towards better customer experience. We hope you give us another chance to host you with our best services. Happy Travelling.
Excellent Stay
Room amenities breakfast everything was good as per my expectations and room service and staff behaviour was also good so i am very happy with this property overall
Room: Premium Room
The Mark Hotel has replied on Mon Oct 20 11:30:23 IST 2025
Dear Mr.Patro, Thank you to take time to rate us and glad that you liked our rooms and our hospitality. Your kind words shall motivate us to get better . Do grace us again with your presence in your next visit to Kolkata. Happy Travelling....
Good Stay
Good clean rooms & washroom too was quite clean . Breakfast was tasty & sufficient variety Staff quite supportive
Room: Standard Room
The Mark Hotel has replied on Mon Oct 20 11:30:58 IST 2025
Dear Mr.Holkar, Thank you to take time to rate us and glad that you liked our rooms and our hospitality. Your kind words shall motivate us to get better . Do grace us again with your presence in your next visit to Kolkata. Happy Travelling....
Average Stay
Property is not even a 3 star property. Infrastructure, services, staff responses, amenities are not up to the mark. Don’t get carried away by the uploaded photos like I did. I had a below average experience.
Room: SUITE ROOM
The Mark Hotel has replied on Mon Oct 20 11:29:22 IST 2025
Dear Mr.Bhattad, Thank you for taking time to rate us. We are sorry about your experience with the room & service. However we do hope that you give us another chance for your stay in future to make amends
Average Stay
A good location and good food but room quality is too low , ventilation issue ,cleaning issue ,smale issue poor room condition
Room: Standard Room
The Mark Hotel has replied on Mon Sep 22 18:19:45 IST 2025
Dear Mr.Patel, Thank you for taking time to rate us. We are sorry about your experience with the room. However we do hope that you give us another chance for your stay in future to make amends.
Exceptional Hospitality Experience in Kolkata...!!
I recently had the pleasure of experiencing truly outstanding hospitality in Kolkata after quite a long time. The staff were exceptionally courteous, well-disciplined, and genuinely attentive to every detail. From the moment I arrived, I felt welcomed and well cared for. Their professionalism and warmth created a comfortable and memorable atmosphere that exceeded my expectations. It’s rare to find such a perfect blend of service and sincerity, and I wholeheartedly recommend this place to anyone visiting Kolkata. Kudos to the entire team for setting such a high standard in hospitality!
Room: Premium Room
The Mark Hotel has replied on Mon Sep 22 18:16:53 IST 2025
Dear Mr.Khan, Thank you to take time to rate us and glad that you liked our rooms and our hospitality. Your kind words shall motivate us to get better . Do grace us again with your presence in your next visit to Kolkata. Happy Travelling.
Excellent Stay
Hotel ambience is very nice They serves very well Hospitality is very nice Nice food with hygiene Room are good Almost everything is good
Room: Premium Room|Standard Room
The Mark Hotel has replied on Mon Sep 22 18:15:30 IST 2025
Dear Mr. Raj, Thank you to take time to rate us and glad that you liked our rooms and the ambiance. Do grace us again with your presence in your next visit to Kolkata. Happy Travelling....Re
Good Stay
The room was pretty neat and clean,the staff was friendly and nice towards the customer and the food was very delicious.
Room: Premium Room
The Mark Hotel has replied on Mon Sep 22 18:13:25 IST 2025
Dear Mr.Gupta , We thank you to take time to rate us and glad that you liked our rooms and our hospitality. Do grace us again with your presence in your next visit to Kolkata. Happy Travelling!
Kolkata trip
it was nice, clean well maintained hotel..Staff the cortious and polite .location is convenient with easy transport. breakfast is good.
Room: Premium Room
The Mark Hotel has replied on Mon Sep 22 18:12:14 IST 2025
Dear Mr. Kataria, We thank you to take time to rate us and glad that you liked our rooms and our hospitality. Do grace us again with your presence in your next visit to Kolkata. Happy Travelling.
premium room.
Great stay. Room was spacious and clean. Food quality also great. All facilities are available.. staff also comparative...
Room: Premium Room
The Mark Hotel has replied on Mon Sep 22 18:10:14 IST 2025
Dear Mr. Nandi, We are thankful to you to take time to rate us and grace us with your kind words. Hoping that your next visit to us be soon. Happy Travelling !
Poor Stay
I had a very disappointing experience at this hotel. First of all, I was charged ₹400 for parking my car by the hotel itself. But after paying and checking out, another local boy who apparently “manages” parking there stopped our car again and demanded more money for parking. This was extremely unprofessional and left a very bad impression. Secondly, the basic amenities were missing. There were no toiletries provided in the room, which is something every guest expects. The location of the hotel is also not good – not convenient and not safe feeling. The only decent part was that the rooms themselves were okay in terms of cleanliness, but when the basics like toiletries, proper parking facilities, and a good location are not taken care of, the stay feels uncomfortable. Overall, I would not recommend this hotel. They really need to improve their management, provide essential facilities, and be more transparent with guests.
Room: Premium Room
The Mark Hotel has replied on Mon Sep 22 18:07:28 IST 2025
Dear Nidhi, We thank you for taking time to rate us and are sorry about your experience with the parking due to miscommunication. However we have raised your concerns to the management and they are happy to provide you free parking in your next visit. Happy Travelling.
Average Stay
The location of the property is in a very congested and old part of Kolkata. Though it is convenient to reach the US visa centre, the surrounding area is very dirty . Inside the hotel it was very clean , suite room was spacious. Food was just not up to the mark. The dining room was smelling very bad. On the whole their service was good but not at all worth staying . I would not recommend this to any of my known people
Room: SUITE ROOM
The Mark Hotel has replied on Mon Sep 22 17:52:42 IST 2025
Dear Mr. Vidya, Thank you for taking your precious time to rate us. We are glad that you liked our Suite Room but had some concerns about the surroundings which seemed unpleasant to you. However we are sorry about your experience and hope that you give us another chance for your stay to make it up-to you. Happy Travelling.
Terrible Stay
Hotel smell very bad even the food is also not good. The location of hotel is not nice but the only advantage of this hotel is close to Park Street.
Room: Premium Room
The Mark Hotel has replied on Wed Nov 12 16:05:43 IST 2025
Dear Guest, We understand that you had an unpleasant experience during your stay and apologize for the same. Kindly be assured that we have taken note and working towards better customer experience and hope that you give us another chance to serve you again. Happy travelling.
🎉🎉
The staff is very good, one of them is from my country. The location is very good, everything is very close.
Room: Premium Room
The Mark Hotel has replied on Mon Sep 22 17:42:59 IST 2025
Dear Mr. Habib, Thank you for taking time to rate us. We are glad that you liked our hospitality. Looking forward to your next visit. Happy Travelling !
Average Stay
Rooms are not up to mark. Ventilation is not available. Foul smell is coming . Two rooms changed .
Room: Standard Room
The Mark Hotel has replied on Mon Sep 22 17:40:25 IST 2025
Dear Mr.Alok, We are thankful to you for taking time to rate us. However we are sorry that your stay was not a pleasant one and assure you that we shall take care of your concern.
Excellent Stay
good hotel, nice hospitality, food is good, amentes are moderate, services are good , location is good, eating restaurant are not goo good hotel, nice hospitality, food is good, amentes are moderate, services are good , location is good, eating restaurant are not good
Room: Premium Room
The Mark Hotel has replied on Wed Aug 27 15:47:11 IST 2025
Dear Ramesh, Thank you for taking time to rate us. Your kind and encouraging words shall surely motivate our team to strive for better. We are glad that we made your stay a comfortable one and hope that you would choose us again in future for your stay in kolkata. Happy Travelling.
Good hotel
Very good place. Staff is very helpful. The room is very nice and clean. Overall, it was a very good.
Room: Premium Room
The Mark Hotel has replied on Wed Aug 27 15:46:41 IST 2025
Dear Joseph, Thank you for taking time to rate us. Your kind and encouraging words shall surely motivate our team to strive for better and hope that you would choose us again in future for your stay in kolkata. Happy Travelling.
great stay
Very nice property . Supportive staff services special Mr. Arnab and other staff . Food quality is so much good and maintained hygiene
Room: Premium Room
The Mark Hotel has replied on Wed Aug 27 15:48:11 IST 2025
Dear Umesh, Thank you for taking time to rate us. Your ratings surely will motivate our team to strive for better and hope that you would choose us again in future for your stay in kolkata. Happy Travelling.
Average Stay
At checkout, I asked the reception for their GST invoice as it was a business trip and I needed a GST invoice to get reimbursements. They gave me the invoice, in which the amount written was more than the actual bill I paid on MMT. Rest hotel was good, food was average!
Room: Premium Room
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