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Thampanoor, Thiruvananthapuram | 2.8 km drive to Sree Padmanabhaswamy Temple
379 Ratings, 104 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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This property enjoys a prime location, just a stone's throw from the Trivandrum central railway station and bus stand, making it super accessible. Guests appreciate the clean, well-maintained rooms and the polite, cooperative staff who contribute to a pleasant stay. Basic amenities are provided, and many commend the hygiene standards. However, some mentions hint at limited dining options, as there's currently no operational restaurant.
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Average Stay
The property is clean, but there is no resturent as mentioned. One fromt office staff Mr.Shyam is really doing his level best to serve the guests, but the poor infractructure making him fail.
Room: Standard Single Room AC
Good Stay
Good Nice stay
Room: Premium Room AC
Average Stay
Hotel is near to Railway station and KSRTC Bus station, Bathroom is not cleaned properly. No mineral water in room. Restaurant not functions now.Overall an average Hotel
Room: Standard Double Room AC
Excellent Stay
Rooms are well spacious and comfortable for a family stay. The location is just near the railway station. staff are coperative
Room: Deluxe Room AC
Good Stay
very nice hotel excellent location good staffs with good quality of rooms and other facilities are also good
Room: Standard Double Room AC
Room not after Advance payment
I booked Hotel Heartland, Trivandrum with advance payment through Makemy Trip app. The proposed check in time was 2 pm. But When I reached the Hotel by 10:50 pm Room is not ready. And the staff asked me to wait in late hours at Reception mentioning that room cleaning was not completed. And I can see other Traveller's are also waiting at the reception waiting for the room in late hours. And after arguing with the Hotel Reception they allocated the room which was not properly cleaned, full of water in floor and Toilet. There is no Toilet floor Mat. And when asked the staff politely placed a Bath Towel on Floor
Room: Premium Room AC
Romm good but service not good
Not good service and not take care not given service and not given dental care and not responding reci
Room: Premium Room AC
Excellent Stay
The stay was absolutely great... The hotel was easily accessible and was clean and the service was also good..
Room: Premium Room AC
Average Stay
My stay at The Heartland Business Hotel was disappointing, especially considering .' While the location is convenient, the basic amenities and maintenance were severely lacking. Here are the issues I faced: • Work Facilities: There was no chair available for work in the room, making it impossible to work comfortably. • Basic Hygiene: There were no drinking glasses provided, and I had to specifically order water, which is unacceptable. • Security/Maintenance: I experienced issues with the room door lock and had to contact the hotel staff twice to get it resolved. • Food Services: The hotel does not have a restaurant or any facility to arrange food, which is a major inconvenience for any traveler, let alone a business guest. Overall, the experience was barely average. These fundamental issues need immediate attention before the property can truly qualify as a 'Business Hotel.'
Room: Standard Double Room AC
The Heartland Business Hotel has replied on Mon Oct 06 10:34:06 IST 2025
Dear Guest, Greetings from The Heartland Business Hotel! Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your recent stay did not meet expectations. Please accept our sincere apologies for the inconvenience caused with regard to the room amenities, maintenance issues, and the lack of in-house dining options. Your comments regarding the work setup, hygiene facilities, and room door lock have been taken seriously and shared with our respective departments for immediate corrective action. We deeply regret that these lapses affected your comfort and the overall impression of your stay. At Heartland Business Hotel, we continuously strive to enhance guest satisfaction, and your valuable insights help us improve. We hope you will give us another opportunity to serve you better in the future. Warm regards, The Heartland Business Hotel
Good Stay
It was a good stay,clean rooms,and the staff were very cooperative. easy to reach from the railway station.
Room: Standard Double Room AC
The Heartland Business Hotel has replied on Mon Oct 06 10:35:25 IST 2025
Dear Guest, Greetings from The Heartland Business Hotel! Thank you so much for your kind words. We’re delighted to know that you had a pleasant stay and appreciated our clean rooms, helpful staff, and convenient location near the railway station. Your feedback means a lot to us, and we look forward to welcoming you back for another comfortable experience soon! Warm regards, The Heartland Business Hotel
Average Stay
Location is good. Close to railway station. Lacks basic facilities like hot water during rainy season as they rely on Solar. Tried moving the bed close to wall so that the kids don't fall down at night, but the amount of dirt below the bed was a shock. Disgusting actually
Room: Standard Twin Room AC
The Heartland Business Hotel has replied on Mon Oct 06 10:39:07 IST 2025
Dear Guest, Greetings from The Heartland Business Hotel! Thank you for sharing your valuable feedback. While we’re glad to know that you found our location convenient, we’re truly sorry to hear about the issues you experienced during your stay. Please accept our sincere apologies for the inconvenience caused due to the lack of hot water and the cleanliness concern under the bed. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective measures are taken. We appreciate you bringing these matters to our attention, as it helps us improve our guest experience. We hope you will give us another opportunity to serve you better in the future. Warm regards, The Heartland Business Hotel
Average Stay
Like you said, we didn’t get such an item in the room.”
Room: Premium Room AC
The Heartland Business Hotel
Dear Guest, Greetings from The Heartland Business Hotel! We’re sorry to hear that the mentioned item was not available in your room. Please accept our sincere apologies for the inconvenience caused. We will review this with our housekeeping team to ensure all rooms are properly equipped before guest check-in. Thank you for bringing this to our attention — your feedback helps us maintain our service standards. We hope to have the pleasure of welcoming you again for a smoother experience. Warm regards, The Heartland Business Hotel
Poor Stay
The day when I stayed there.One and half hours no electricity. There is no ventilation, fan or Ac did not work because of no electricity.That one and half hours was terrible.The next day lift also didn't work my stay was third floor so coming down and up is very difficult that is also a bad experience. Overall iam not interested.
Room: Premium Room AC
The Heartland Business Hotel has replied on Mon Oct 06 10:48:36 IST 2025
Dear Guest, Greetings from The Heartland Business Hotel! Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced due to the power outage and the lift not functioning during your stay. We completely understand how uncomfortable that must have been, especially while staying on the third floor. Unfortunately, the electricity issue was due to an unexpected external power disruption, and we truly regret the impact it had on your comfort. Please be assured that we are reviewing backup power arrangements to prevent such situations in the future. We value your feedback and hope you will consider giving us another opportunity to provide you with a much better experience on your next visit. Warm regards, The Heartland Business Hotel
Average Stay
We stayed two days and we were not supplied bath towels etc for 2nd day. And the service quality is somewhat not satisfactory.
Room: Standard Double Room AC
The Heartland Business Hotel has replied on Mon Oct 06 11:21:35 IST 2025
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear about the inconvenience caused due to the delay in providing bath towels and the service experience not meeting expectations. Your feedback has been shared with our team for immediate improvement. We truly appreciate your input and hope to serve you better on your next visit. Warm regards, The Heartland Business Hotel
Ac/Room's review
Ac work nhi kar rahi thi Room achi thi property achi hai Rooms bahut hi clean thi achi thi sirf ac nahi chal raha tha
Room: Standard Double Room AC|Standard Single Room AC
The Heartland Business Hotel has replied on Mon Oct 06 11:43:48 IST 2025
Dear Guest, Thank you for your kind words about our clean rooms and property. We’re glad you had a pleasant stay overall. We sincerely apologize for the inconvenience caused due to the AC not working properly during your visit. Our maintenance team has been informed to ensure this issue is resolved immediately. We truly appreciate your feedback and hope to welcome you again for an even more comfortable experience. Warm regards, The Heartland Business Hotel
Good ex
Decent stay in this rate and very near to railway station and bus stand. Staffs are supportive. Rooms are neat and clean but hot water not available at night Decent stay. Staffs are very supportive and professional Easily accessible location
Room: Deluxe Room AC
The Heartland Business Hotel has replied on Mon Oct 06 13:00:35 IST 2025
Dear Guest, Thank you for sharing your feedback. We’re glad to hear that you found our location convenient, the rooms neat and clean, and our staff supportive and professional. We sincerely apologize for the inconvenience caused by the unavailability of hot water at night and have shared this with our maintenance team to ensure improvement. We look forward to welcoming you again for an even more comfortable stay. Warm regards, The Heartland Business Hotel
Good Stay
The location is very good. It is very near the railway station. Again it is in the heart of the city. The rooms are good, cosy and comfortable with sir conditioners. There is one disadvantage. It has no attached restaurant. It has been closed.
Room: Standard Single Room AC
The Heartland Business Hotel has replied on Mon Oct 06 12:02:01 IST 2025
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you appreciated our convenient location and comfortable rooms. We apologize for the inconvenience caused due to our restaurant being closed. We look forward to welcoming you back soon for an even better experience. Warm regards, The Heartland Business Hotel
Excellent Stay
all r good and room so good thank u make my tripe railway station bus service all walking distence very com place
Room: Standard Twin Room AC
The Heartland Business Hotel has replied on Mon Oct 06 12:03:02 IST 2025
Dear Guest , Thank you for your kind feedback! We’re delighted to hear that you enjoyed your stay, found the rooms comfortable, and appreciated our convenient location near the railway station and bus services. We look forward to welcoming you again on your next trip! Warm regards, The Heartland Business Hotel
Excellent Stay
The property was well maintained. Room was very clean and well furnished. The linen were clean and fresh. Bathroom was very clean and hot water was available 24 hours. No food taken at the property. The staff were all well very good and behaved well. Over All, I had a very pleasant and comfortable stay and I do recommend it for others.
Room: Standard Single Room AC
The Heartland Business Hotel has replied on Mon Oct 06 12:04:33 IST 2025
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you had a pleasant and comfortable stay, and that you appreciated the cleanliness, well-furnished rooms, and the helpfulness of our staff. Your recommendation means a lot to us. We look forward to welcoming you again on your next visit! Warm regards, The Heartland Business Hotel
Excellent experience
Excellent stay experience.. the staffs were so polite.. Rooms were pretty clean and neat especially the washroom maintained so well.... I’m completely satisfied with the stay experience.
Room: Standard Twin Room AC
The Heartland Business Hotel has replied on Mon Oct 06 12:05:28 IST 2025
Dear Guest , Thank you for your kind feedback! We’re delighted to hear that you had an excellent stay and appreciated our polite staff, clean rooms, and well-maintained washrooms. Your satisfaction is our greatest reward. We look forward to welcoming you again for another enjoyable stay! Warm regards, The Heartland Business Hotel
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