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Pattom, Thiruvananthapuram | 6.4 km drive to Thiruvananthapuram International Airport
189 Ratings, 71 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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The property has spacious rooms and a good location, making it easily accessible. Guests appreciated the helpful staff and the overall cleanliness. However, the food options, especially breakfast, received consistent criticism for being limited and poor in quality. Maintenance issues, like non-functioning AC and bathroom fittings, were also highlighted by several guests. Overall, the ambiance is decent but room service and food offerings could definitely use some improvement.
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Average Rooms
Low Maintenance in Rooms , little bit old , Location is easy to access. Staff behaves Good. Average Rooms while comparing to Price.
Room: Deluxe AC Room with balcony
Excellent Stay
Yes
Room: Standard AC
Pathetic
very small room and toilet and dust in curtains and bed toilet is not clean as well as bed sheets No proper lights are available. Breakfast was also pathetic Strictly not recommending for families Staff is not having any service mentality very small room and toilet and dust in curtains and bed toilet is not clean as well as bed sheets No proper lights are available Breakfast was also pathetic Strictly not recommending for families Staff is not having any service mentality
Room: Standard AC
very nice place
Nice stay..great staffs..very good hotel to stay....enjoyed the stay here with family..very near to psc office
Room: Standard AC
Great service
Great stay, excellent customer service. Adequately spacious rooms and clean, well maintained restrooms with proper ventilation and lighting.
Room: Standard AC
Had a nice stay
Excellent customer service, clean and spacious rooms with good ventilation and lighting, and easy access to basic amenities
Room: Standard AC
Average Stay
It’s worth for the money. But only benefit is I got some discount through Makemytrip app. Location is very good. Food is good. Management and staff is good, but they are trained or behaving professional way. The only staff behaving like a star hotel is the Lady receptionist.
Room: Standard AC
RIDGES HOTEL has replied on Tue Jul 29 14:56:25 IST 2025
Dear Radhakrishnan, Greetings from Ridges Hotel, Trivandrum Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional Guest Experience, and it's apparent in this case that we fell short. We do look forward to an opportunity to welcome and serve you again. Assuring you of our Best Services and Hospitality. Warm Regards Manager Operations
Good Stay
Stay was comfortable. But if the breakfast can be served from 7 am or at least 7.30.it will help those who vacate early.
Room: Deluxe AC Room with balcony
RIDGES HOTEL has replied on Thu Jul 24 18:12:22 IST 2025
Dear Alex Tessy Jose, Greetings from Ridges Hotel, Thank you for your feedback and 04 Star Rating for Ridges Hotel, Trivandrum. We apologize for the issues you experienced during your visit. We are committed to providing excellent service and are disappointed that we fell short during your stay. We will address the concerns regarding the Breakfast Serving Time Promptly. Your input is valuable in helping us improve. Kind Regards' Manger Operations
Terrible Stay
Property is at reachable distance, morning breakfast starts only at 8:30 A M, I asked them a day before that can you arrange my breakfast at 8 o clock, they Diasagred, then I asked can you give at 10:00AM , they also refused, the rooms are not cleaned, bedsheets are not washed properly stains are there, bathroom pipe was always in leak position, water is always comming out, very less space in bathroom, that we cannot bath properly. So i will not choos this again. Horrible
Room: Standard AC
RIDGES HOTEL
Dear Mr. Sarath Sasi Warm Greetings from Ridges Hotel, Pattom, Trivandrum We deeply regret the inconvenience you experienced and we failed to provide a peaceful stay. We will address this issue urgently and ensure better communication in the future. Your feedback has been noted, and we assure you that we will take immediate measures to prevent such occurrences in the future. We value your patronage and hope to have an opportunity to serve you better in the future. Warm Regards Manager Operations
goood
Rating: ★★★★☆ (4/5) I had a pleasant stay . The room was clean, well-maintained, and had all the basic amenities. The staff were polite and helpful throughout the stay. The location was convenient.
Room: Standard AC
RIDGES HOTEL has replied on Mon Jul 14 17:12:12 IST 2025
Dear Amal Mohanan, Greetings from Ridges Hotel, Pattom, Trivandrum Thank you for taking the time to share your feedback and 05 Star Review Regarding your recent visit to Ridges Hotel. We are pleased to learn that you had a positive experience during your stay. Ridges Team is dedicated to ensuring a seamless and enjoyable environment for all our Guests. Your appreciation is a testament to our commitment. We value your patronage and eagerly anticipate the opportunity to welcome you back to Ridges in the future. With Warm Regards SHAJI. Manager Operations
Excellent Stay
Nice Stay. The rooms are all well maintained. Most of the rooms have a balcony. Very polite and well behaving staff. Good location and great food.
Room: Premium AC room with balcony
RIDGES HOTEL has replied on Mon Jun 23 17:57:35 IST 2025
Dear Sooroaj Angakoly Sir, Warm Greetings from Ridges Hotel, Pattom, Trivandrum Thank you for the Review of our Hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Assuring you of our best services and hospitality. Kind regards, SHAJI Manager Operations
Good environment .,............................
Staff where good and accomodation was good...
Room: Standard AC
RIDGES HOTEL has replied on Fri Jul 04 11:40:08 IST 2025
Dear Uthkarsh Sir, Greetings from Ridges Hotel, Pattom, Trivandrum Thank You Very much For your Thoughtful Review about our Hotel and Given Five Star Rating. We are also thrilled about our Staff and Accommodation met Your Expectations during your stay with Us. Your Feed back is very Valuable for us and we are glad you had a nice experience. Regards, SHAJI.T.S Manager Operations
Average Stay
The online booking was available from 12 noon to to 11am, and the staff were courteous. However, the room quality and facilities need improvement to meet current standards. Additionally, the absence of card payment options is a drawback and should be upgraded.
Room: Standard AC
RIDGES HOTEL has replied on Fri Jul 04 11:57:13 IST 2025
Dear Arun Kumar Sir, Greetings from Ridges Hotel, Pattom, Trivandrum Thank you very much for your valuable time to spent for feed back about our Hotel. It has been noticed about that our Management. We value your patronage and hope to have an opportunity to serve you better in the future. Regards, SHAJI.T.S Manager Operations
Good Stay
Overall good experience Power supply issue happened in first night.problem solved within 2 hours
Room: Deluxe AC Room with balcony
RIDGES HOTEL has replied on Fri Jun 06 19:20:09 IST 2025
Dear Irshad Sir, Greetings from Ridges Hotel, Trivandrum First of all Sorry for the Inconvenience Caused. Regarding the Power failure only it will happened. Thank You Very much for your valuable time to Spend in Review about our Hotel.
Excellent Stay
it was amazing. I found it through the mmt app. The room service was also good. accessibility of the location is also fine.
Room: Premium AC room with balcony
RIDGES HOTEL has replied on Wed May 21 12:36:08 IST 2025
Dear Jeo Joy Sir, Warm Greeting from Ridges Hotel, Pattom, Trivandrum, First of all thank you very much for Select our Hotel for your Stay. And also Thank You very much for your Positive Review about our Hotel Service, Accommodation and the Location.
Average Stay
I had to pay ₹1000 when I checked in on the first day and an extra ₹1000 for 8 hours when I checked out and couldn't connect to WiFi.
Room: Standard AC|Deluxe AC Room with balcony
RIDGES HOTEL has replied on Wed May 21 12:52:52 IST 2025
Dear Hari B Raveendran, Sir Sorry to Say that On that day WIFI Network Issue. Sir Earlier check in and Late Checkouts are Chargeable Basis Only. Our Normal Check in Time 12.00 Noon and Checkout Time 11.00 Am Only. Sorry for the Inconvenience Caused.
would visit again
good receptionists. clean rooms. grand feeling . spacious bathrooms. hot water..always available. ..
Room: Standard AC
RIDGES HOTEL has replied on Wed May 21 13:03:10 IST 2025
Dear Arjun I Pillai, Thank you so much for your Exceptional rating. We are Glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit! Once Again Thank You Very Much..
Average Stay
The stay was okey but the staff was non cooperative and the room we were given was so cramped the toilet door Almost hit the commode while opening. There were no staff available to switch on the lights to the emergency stairs and we had to switch on the lights ourselves. Overall the rooms were decent and we had a hassle free sleep so kudos for that
Room: Standard AC
RIDGES HOTEL has replied on Wed May 21 13:16:14 IST 2025
Dear Midhun Kumar, As per Your Review We are Apologizing you. Anyway We are looking to the matter very Seriously and take the necessary actions at the earliest. Sorry for the Inconvenience Caused.
Terrible Stay
Terrible stay....poor food ...and lack of amenities.....not worth price
Room: Deluxe AC Room with balcony
RIDGES HOTEL has replied on Fri Jul 04 12:57:23 IST 2025
Dear Anagha S Prasbhod, Greetings from Ridges Hotel, Pattom, Trivandrum We sincerely apologize for your disappointing experience at Ridges Hotel, Trivandrum. We regret the inconvenience caused due to your Stay, food and Lack of Amenities. Your feedback has been noted, and we assure you that we will take immediate measures to prevent such occurrences in the future. We value your patronage and hope to have an opportunity to serve you better in the future. Your feedback has been noted, and we assure you that we will take immediate measures to prevent such occurrences in the future. We value your patronage and hope to have an opportunity to serve you better in the future. Warm Regards Manger Operations
Terrible Stay
The stay was horrible. Bathroom fittings were not working properly and a/c was not cooling. We have reported it to the manager and they were referring us to another room but it was that worse than the former. So we adjusted with the first one itself. It was not worth of money. Really terrible.
Room: Deluxe AC Room with balcony
RIDGES HOTEL has replied on Tue May 20 15:54:18 IST 2025
Dear Anagha S Prabhod, As per your message, We very sorry about that inconvenience caused. We Apologize you the things are happened here. Give me one more chance to give us. Definitely we will do it, thanks
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