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Vishal Nagar, Raipur, Chhattisgarh | 7.5 km drive to Swami Vivekanand International Airport
295 Ratings, 53 Reviews
Last 10 Customer Ratings (Latest First)
Review Summary
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Guests appreciate the clean and comfortable rooms, with some highlighting the friendly and cooperative staff. The property is well-maintained and conveniently located near the airport. However, there are concerns about slow service, limited breakfast options, and occasionally rude staff, leading to mixed experiences for visitors. Food quality received mixed reviews, with some enjoying it while others found it expensive and subpar.
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Excellent Stay
The hotel was very good - location, food, cleanliness, staff, everything. Enjoywd staying at the hotel.
Room: Deluxe room
The Grand Neelam Hotel has replied on Thu Oct 23 15:42:19 IST 2025
Dear Ms Parina Einjen,Thank you so much for your 5 star review We’re delighted to know you enjoyed the location food cleanliness and our staff’s service It’s wonderful to hear you had a great stay we look forward to welcoming you back soon.
very very very poor stay
The resort stuff at the main entrance wasn’t welcoming, also he directed me towards gate 3 and i kept roaming and looking in my car but no sign give for gate 3 and even the guard on gate 3 was not opening the gate after repeatedly honking him he did. Also in my lobby when I asked the guy to bring my luggage he said there is no one to take care thus I had to bring my luggages by my own from parking. And also there was an event that day and they played loud music till 12am at night this absolutely illegal and unpleasant and unacceptable
Room: Executive Room
The Grand Neelam Hotel has replied on Fri Oct 03 16:11:55 IST 2025
Dear Ms Saradindu Dey,We’re sorry to hear about your disappointing experience with our staff and noise during your stay Your feedback is important, and we’ll address these issues to improve our service Thank you for bringing this to our attention.
Excellent Stay
the room were clean very comfortable, the staff amazing, they went over and beyond to help make our stay very comfortabl
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Sep 15 17:45:49 IST 2025
Dear Mr Dev Mm,Thank you for your kind words We're thrilled to hear you found the rooms clean and comfortable, and that our staff went above and beyond to make your stay enjoyable Hope to welcome you again soon.
property
It was good Clean room, friendly staff, and perfect location. Everything was well-maintained and comfortable.
Room: Executive Room
The Grand Neelam Hotel has replied on Fri Sep 12 17:47:29 IST 2025
Dear Ms Bhavna Ramteke,Thank you for your positive feedback We're glad you enjoyed the clean rooms, friendly staff, and convenient location Looking forward to hosting you again soon.
Excellent Stay
The stay was good.the room looked new so obviously I will like it.staffs are good and food was also delicious.security is also good, there is a huge parking lot, location was good.
Room: Executive Room
The Grand Neelam Hotel has replied on Wed Sep 03 17:05:16 IST 2025
Dear Ms Prativa Singh,Thank you for your wonderful feedback We’re delighted you enjoyed the stay, new rooms, delicious food, and our hospitality Glad you felt safe and comfortable looking forward to hosting you again.
Pleasant sta
The room is clean and the staff is professional. It is near the airport but a bit on the outskirts of the city. Room service is good and food is also freshly prepared. The only catch is limited breakfast options.
Room: Executive Room
The Grand Neelam Hotel has replied on Wed Sep 03 17:04:08 IST 2025
Dear Mr Tarun Kedia,Thank you for your detailed feedback We’re glad you liked the clean rooms, professional staff, and freshly prepared food We appreciate your note on breakfast options and will work on improving it for a better experience.
hotel
Good service, good hotel and amen..........................................,,,,,...,,...,............
Room: Executive Room
The Grand Neelam Hotel has replied on Thu Aug 21 17:14:30 IST 2025
Dear Mr Anshul Agrawal,Thank you for your kind words We're glad you enjoyed our service, cleanliness, and amenities Looking forward to welcoming you again at Hotel Grand Neelam.
Bad management over all
Rooms were far from reception. Room service had no connection with Main hotel management. They had demanded cash on every order. Food was also very costly & not up to mark as per money charged.
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Aug 11 17:31:48 IST 2025
Dear Mr Suneet Sareen,We’re sorry to hear about your experience Your concerns regarding room distance, service coordination, and food pricing are noted and will be addressed with the team Thank you for your honest feedback it helps us improve.
Terrible Stay
Bad hospitality if i had option for 0 i would have rated it 0. From starting only it was pathetic experience ,no one to offer any welcome drink or anything, it was raining outside and we came all the way getting wet the reception staff saw the thing but they also cared about it, at least they would have asked us for a coffee or tea. After providing IDs and all the check-in process there was no one which can guide us to our alloted room no.. The reception staff sent us by saying *you have to take right and then straight then again right & raste me kisi se pooch lena* this kind of hospitality as i mentioned it was raining outside we had to walk all the way to our room (without guidance) that is too 200 metres from the main reception area ,on heavy rain without any umbrella offered to us. Reception staff 0 Hospitality 0 Management 0 Food - didn't ordered Overall - felt like wasting the money.
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Aug 11 17:27:44 IST 2025
Dear Mr Guest,We're truly sorry to hear about your experience Your feedback highlights serious lapses in our hospitality and service, which we deeply regret We sincerely apologize for the inconvenience and will take immediate steps to improve Thank you for bringing this to our attention.
Services
Average services over all things Location is good not issue to find , but not sure for other criteria.
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Aug 11 17:25:56 IST 2025
Dear Mr Rajeev Kumar,Thank you for your feedback We're glad you found the location convenient We'll work on improving our services to provide a better overall experience in the future.
value worth
Clean facility and supportive staff. It’s near to the airport so convenient, we got a free room upgrade as they had availability. The food was good too.
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Jul 21 12:53:32 IST 2025
Dear Ms Pallavi Kalucha, Thank you for your lovely feedback We're glad you enjoyed the clean facilities supportive staff convenient location and food. Happy to hear you appreciated the complimentary room upgrade we hope to welcome you back soon.
A comfortable and pleasant stay
My Hotel Stay Experience I had a pleasant experience staying at the hotel. The staff was courteous and helpful, the room was clean and well-maintained, and the overall environment was comfortable. The amenities provided were satisfactory, and the food quality was good. I appreciate the hospitality and would consider staying here again in the future.
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Aug 11 17:21:43 IST 2025
Dear Mr Guest,Thank you for your kind words We're glad you had a pleasant stay and enjoyed our service and hospitality We look forward to welcoming you again.
Poor Stay
I am interested. I want to write again
Room: Executive Room
The Grand Neelam Hotel has replied on Wed Aug 20 17:48:35 IST 2025
Dear Mr Punit Tandan,Thank you for your feedback We appreciate your stay and hope to provide an even better experience next time.
Terrible Stay
The service was not good None of the amenities mentioned were available Rooms smelled horrible Room service was not available
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Jul 21 12:41:50 IST 2025
Dear Ms Yashomati Patra, We're very sorry to hear about your experience We sincerely apologize for the lack of service and amenities as well as the room condition Your feedback is important and we’ll take immediate steps to address these issues and improve.
Good Stay
1.Quality of food was excellent 2. Housekeeping was good 3. Room service of restaurant was somewhat delayed. 4. Behaviour of all staff members was professional and co-operative 5. Washroom needs to be paid attention. Water stagnant observed. 6. Overall services were excellent
Room: Executive Room
The Grand Neelam Hotel has replied on Mon Jul 21 12:38:22 IST 2025
Dear Mr Alok Acharya, Thank you for your detailed feedback We're glad you enjoyed the food housekeeping and professional staff service We apologize for the delay in room service and the washroom issue these will be addressed promptly Overall we’re happy you had a great stay and look forward to welcoming you again.
Poor Stay
they do not provide everything they say, staf is poor, house keeping very poor they do not obey orders ,they ask eveytime they see you ( kahan ja rahe") even guard took pictures of us or my vehicle I
Room: Deluxe room
The Grand Neelam Hotel has replied on Mon Aug 11 17:20:15 IST 2025
Dear Mr Vedansh,We're very sorry to hear about your experience We sincerely apologize for the inconvenience caused by our staff, housekeeping, and security team Your feedback is important, and we will be addressing these issues with urgency to ensure better service and privacy for our guests Thank you for bringing this to our attention.
Poor Stay
staf and room service is really poor you really have to call 3-4 times for any thing , security and staf alway asking "kahan ja rahe hai aap"" we pay for a stay and they click photos of aur vehicle and aall very disgusting
Room: Superior room
The Grand Neelam Hotel has replied on Mon Aug 11 17:17:38 IST 2025
Dear Mr Vedansh,We’re truly sorry for the inconvenience you experienced Your concerns about staff behavior and service delays are being taken seriously and will be addressed immediately Thank you for your feedback it helps us improve.
Good Stay
it was a really good experience staying at hotel grand neelam. however, there are a few points you need to consider. i gave a 4-star rating because there were no towels in the room, no doormat, and only two hangers. apart from that, the room was really nice, and i loved the dinner.
Room: Executive Room
The Grand Neelam Hotel has replied on Wed Aug 20 17:42:09 IST 2025
Dear Ms Shraddha Komre,Thank you for sharing your experience We're glad you enjoyed your stay and loved the dinner We appreciate your feedback regarding the towels, doormat, and hangers we'll certainly work on improving these details Looking forward to welcoming you again.
poor service and sta
AC not properly working, no one available at the restaurant while doing breakfast, food quality is poor.
Room: Deluxe room
The Grand Neelam Hotel has replied on Fri Aug 08 17:47:39 IST 2025
Dear Mr Swapnil Kasar,We’re sorry for the issues you faced with the AC, restaurant service, and food quality This is below our standards, and we appreciate your feedback to help us improve Thank you for bringing this to our attention.
over all experience is not good
rooms are not maintained Ac and fan is not working Room services are taking more time food was good
Room: Superior room
The Grand Neelam Hotel has replied on Fri Aug 08 17:46:15 IST 2025
Dear Mr Kapil Relwani,Thank you for your feedback We’re glad you enjoyed the food and found the cleanliness good We apologize for the issues with the AC, fan, and slow room service, and will work on fixing these promptly.
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