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Review Of Surestay By Best Western Gomti Nagar, Lucknow0123401234

Gomti Nagar, Lucknow | 5.7 km drive to PGI Hospital Lucknow

    User Rating & Reviews

    • everyone
    • couple
    • family
    • group
    • solo
    • business
    4.1
    Very Good

    194 Ratings, 75 Reviews

    excellent
    50%
    very good
    27%
    average
    13%
    poor
    4%
    bad
    7%

    Last 10 Customer Ratings (Latest First)

    • 2
    • 4
    • 5
    • 3
    • 5
    • 3
    • 5
    • 5
    • 4
    • 2

    Rating Categories

    • Location3.9
    • Cleanliness4.3
    • Food3.7
    • Value For Money3.9
    • Facilities3.8
    • Child Friendliness4.1
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    Reviews Summary

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    This property boasts a clean, newly built environment with spacious rooms and excellent breakfast options that guests have raved about. The staff is generally courteous and helpful, contributing to a pleasant stay. The location is ideal, especially for those traveling in and around Gomti Nagar. While some guests noted room service could be quicker and there were issues with noise, the hospitality and food quality received positive mentions. Overall, it's a favorable place for both solo and family travelers.

    Sort by:

    Positive first
    3.0

    Average Stay

    gurpreet s.

    4

    Travel Month: Aug 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Wed Sep 10 12:39:45 IST 2025

    Dear Sir , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks ( Mohit Kumar Singh)

    4.0

    Good Stay

    sanatan s.

    It was a good hotel and some staff were very friendly and the location was good but it's good.

    Travel Month: Jul 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Fri Aug 15 16:49:55 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks ( Mohit Kumar Singh)

    4.0

    Highly Recommended Hotel

    adnan q.family with 2 kids

    “Great experience overall! The hotel location is perfect, food was delicious, and hospitality was excellent.”

    Travel Month: Jul 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Fri Aug 15 16:50:01 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks ( Mohit Kumar Singh)

    1.0

    Terrible Stay

    prince k.business

    No amenities were provided to us which were mentioned at the time of booking. We were offered water in plastic reusable water bottles. No Iron, No Hair Dryer, No toiletries were present. We were denied breakfast despite showing them booking receipt where it was clearly mentioned that breakfast was included. customer care dissolved the issue by just telling that “ it is very rare but a technical glitch, nothing can be done in this case”. Horrible experience.

    Travel Month: Jul 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Fri Aug 15 16:50:43 IST 2025

    Dear Guest We're sorry to hear that you had a negative experience at our Property . We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. Your feedback is highly valued and will help us improve our services"

    4.0

    Good Stay

    deepti.family

    The stay was good, location of the property is also good,,,,only thing was that the mattress on the bed was not comfortable and room was quite conjested and not spacious enough for accommodating even three persons

    Travel Month: Jun 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu Jun 19 10:55:30 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    5.0

    awesome stay in Lucknow

    sadiq a.family with 1 kid

    Best experience staff were nice and restaurant was good rooms were clean Awesome stay in Lucknow

    Travel Month: May 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu Jun 19 10:55:37 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    5.0

    Excellent Stay

    tushar p.

    Overall hotel stay was superb , Good location , good interiors and well behaved staff.

    Travel Month: May 2025

    Room: King Bed Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu Jun 19 10:55:47 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    5.0

    Amazing and value for

    ashish v.solo

    Amazing value for money, comfortable stay! Everything you want from a value 3-star stay, you get it here.

    Travel Month: May 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu May 22 14:29:53 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    1.0

    Terrible Stay

    kripa m.family

    The rooms and bathrooms were very good and value for money. But the breakfast and the staff were very horrible. I would only recommend this place if anyone wants to just stay fo r a night or two but not expect anything else like good breakfast and service.

    Travel Month: May 2025

    Room: King Bed Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu May 22 14:30:14 IST 2025

    Dear Guest We're sorry to hear that you had a negative experience at our Property . We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. Your feedback is highly valued and will help us improve our services"

    4.0

    Good Stay

    atal v.solo

    Stay was good. Water kettle being provided was not so clean and there ware some mosquitos in the bathroom.

    Travel Month: May 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu May 22 14:29:59 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    1.0

    Terrible Stay

    anuj a.

    Very poor cleaning of the room…worst behaviour of staff…tatseless food

    Travel Month: Apr 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu May 01 19:17:47 IST 2025

    Dear Guest We're sorry to hear that you had a negative experience at our Property . We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. Your feedback is highly valued and will help us improve our services"

    4.0

    Perfect

    rohit k.couple

    From cleaning to the behaviour of the staff. Everything is very well. Many varieties in breakfast and we loved it.

    Travel Month: Apr 2025

    Room: King Bed Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Apr 21 12:57:09 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    4.0

    Good Stay

    santosh g.family with 2 kids

    Nice place to stay with clean rooms and tasty food. People are courteous and forthcoming for suggestions. Recommend

    Travel Month: Apr 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Apr 21 12:57:13 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    3.0

    all is good except

    dr.ankur k.family with 1 kid

    I found this property on mmt. This is a new property , so very neat n clean . But the response from reception may improve. The sound of some drunk people shouting and laughing loudly kept coming till 1-2 o'clock, this is a bit scary for a family. We reached there at 11 pm and we have 3 bag n 1 baby but no service was given by hotel to take our luggage, receptionist was not bothering for attending us, Food is good, rooms and washroom are good n clean

    Travel Month: Apr 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Apr 21 12:57:56 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    4.0

    good property we reached late but hotel provide us food at 11 we like swrvi

    rahul a.family

    We reached late at hotel but we get great food good property we reached late but hotel provide food good taste

    Travel Month: Apr 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Apr 21 12:58:05 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    5.0

    #the perfect stay

    vasundhra b.family

    The staff here is very nice. Location, services and everything is perfect to make your stay and visit wonderful. I recommend if you’re looking for a good stay in lucknow, Surestayz is surely a perfect option.

    Travel Month: Mar 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Apr 21 12:58:13 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    3.0

    Average Stay

    avdhesh y.business

    I wanted to share some feedback about my recent stay at the hotel. While I appreciated the cleanliness of the rooms they were a bit smaller than I expected. Washroom is very clean but the toiletries are provided in are very average must be improved and dental and shaving must be. Additionally, the hotel didn't have on-site parking; instead, they arranged for parking about 100 meters away. While the room had an Android TV, I was disappointed to find that there was no internet access.

    Travel Month: Mar 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Mar 10 17:25:09 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    4.0

    great service and clean rooms

    ashmeet u.loyalty-iconsolo

    The staff was extremely polite and very helpful. I found them to be caring and they worked hard to ensure my stay was comfortable and enjoyable.

    Travel Month: Mar 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Mar 10 17:25:33 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    4.0

    nice and cozy stay

    rohit a.loyalty-iconfamily

    Nice clean rooms ... nice breakfast... location is nice ...I loved the stay .. front desk staff was also very cooperative

    Travel Month: Feb 2025

    Room: Twin Beds Non Smoking Superior Room

    Surestay By Best Western Gomti Nagar, Lucknow has replied on Mon Apr 21 12:58:24 IST 2025

    Dear Sir/Madam , Thank you for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed our hospitality and prompt services. Thanks Mohit Kumar Singh

    1.0

    Bad Hotel in Lucknow DO NOT 🚫

    prem b.solo

    pathetic experience, no service at all, very poor staff and management. I had a thoroughly disappointing experience at this hotel. The poor condition, excessive noise, and unfriendly staff made my stay unpleasant. Unfortunately, the hotel failed to meet basic standards of cleanliness, comfort, and service. I would not recommend it to anyone.

    Travel Month: Feb 2025

    Room: Twin Beds Non Smoking Superior Room

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    Surestay By Best Western Gomti Nagar, Lucknow has replied on Thu May 01 19:18:33 IST 2025

    Dear Guest We're sorry to hear that you had a negative experience at our Property . We have addressed this with our staff and are taking steps to ensure that it doesn't happen again. Your feedback is highly valued and will help us improve our services"

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