The property boasts friendly and dedicated staff, with many guests highlighting the excellent service provided by the front office. Rooms are generally clean and spacious, making for a comfortable stay. However, there are concerns about misleading package offerings, particularly regarding breakfast not being honored. The location is convenient with easy metro access, but some guests faced issues with check-in and rude behavior from certain staff. Overall, it's a mixed experience with some highlights overshadowed by service inconsistencies.