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Review Of Super Hotel O Kesarganj Formerly Suman Palace0123401234

Kaisar Ganj, Ajmer | 1.8 km drive to Dargah Ajmer Sharif

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
    • business
    • family
    3.6
    Very Good

    32 Ratings, 14 Reviews

    excellent
    38%
    very good
    25%
    average
    13%
    poor
    6%
    bad
    19%

    Last 10 Customer Ratings (Latest First)

    • 5
    • 4
    • 4
    • 1
    • 1
    • 5
    • 5
    • 5
    • 5
    • 5
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    The property has convenient booking and reliable communication, making it easy to reach. Guests appreciate the clean and well-maintained rooms, as well as the quality of the food and overall services. However, some users mention issues with staff behavior, cleanliness of deluxe rooms, and complaints regarding service standards that need attention.

    Sort by:

    Positive first
    1.0

    worst experience

    jnv j.family

    Staff inka bahut kharab h mera bahut kharab experience raha h or inke staff or owner dono guest ke liye Acha vyvhar nhi h Mene make my trip pr bhi complain ki thi nhi waha se koi Satisfied repose nhi mila

    Travel Month: Jun 2025

    Room: Classic

    • user photos
    • user photos
    • user photos
    5.0

    Excellent Stay

    padmini.business

    The booking facility is very fast and easy here. The hotels are easily available online and the response is very quick. This makes booking very easy.

    Travel Month: Mar 2025

    Room: Classic

    5.0

    Excellent Stay

    minakshi.business

    Room was very clean and well maintained .Staff behaviors was very good. Enjoyed our stay with family at this hotel.

    Travel Month: Mar 2025

    Room: Classic

    5.0

    Excellent Stay

    ragunath.business

    i am very happy with the hotel. The services are assured, there is c omplete safety, and the staff takes care of your needs. This makes everything worth it.

    Travel Month: Mar 2025

    Room: Deluxe

    5.0

    easy to reach

    kanwal.solo

    The place is very easy to reach out to. They have updated their contact information online and get in touch very easily. this adds to the r eliability of the place.

    Travel Month: Mar 2025

    Room: Deluxe

    5.0

    fantastic deal

    yogarasa.solo

    Found an amazing deal when making a reservation. Really enjoyed it. reduced the cost of my purchase. The whole reservation was very affordable.

    Travel Month: Mar 2025

    Room: Deluxe

    5.0

    Excellent Stay

    shalini.family

    So wonderful to have such an experience. Service as excellent all around, a full stay would make it worth every penny.

    Travel Month: Mar 2025

    Room: Deluxe

    5.0

    Excellent Stay

    rani.group

    Delightful hotel top-class facilities. Delicious food and hospitality too exceptional. Would really recommend!

    Travel Month: Mar 2025

    Room: Classic

    1.0

    Terrible Stay

    rishabh r.couple

    pathetic stay, pathetic service, pathetic staff it's not a hotel it's a time pass game going on over their reception guy is so bad,house keeping is not available no proper response everystaff is just doing time pass over here pls go anywhere but don't go to this hotel it will spoil your mood

    Travel Month: Mar 2025 (3-Night Stay)

    Room: Deluxe

    1.0

    Terrible Stay

    shabnam.

    Pathetic room

    Travel Month: Jan 2025

    Room: Deluxe

    2.0

    Poor Stay

    sumit c.solo

    Initially they provide small room rather i booked deluxe room then i told them to give me deluxe room. They give me deluxe room but the deluxe room was also not clean. Its full of dirt and tideness

    Travel Month: Jun 2024

    Room: Deluxe

    5.0

    Breakfast not given by the hotel though on the bill it is printed "Breakfast & Dinner" included.

    prabir c.family

    Makemytrip included Breakfast & Dinner in the bill, but the hotel denied to serve complementary Breakfast & Dinner. After a long discussion they accepted to give the dinner only, not the Breakfast. Staying in the Hotel was nice. All well-behaved staff.

    Travel Month: Dec 2022

    Room: Deluxe

    Super Hotel O Kesarganj Formerly Suman Palace has replied on Wed Jan 11 05:14:50 IST 2023

    Glad to see that you have rated us positively, prabir chattopadhyay! do give us more chances to delight you in the future as well. Regards, amit

    2.0

    Unhygienic

    chandrapal r.couple

    Rooms are pretty short. And bedsheets and blankets were were torn and full of stains.

    Travel Month: Sep 2022

    Room: Deluxe

    3.0

    Room is good but some problem like tv not working not proper clean and dinner is aspect as expensive and not good like pay money if i ear other side that is better than hotel dinner

    durga s.solo

    Room is good but some problem like tv not working not proper clean and dinner is aspect as expensive and not good like pay money if i ear other side that is better than hotel dinner

    Travel Month: Oct 2021

    Room: Deluxe (3X)

    Super Hotel O Kesarganj Formerly Suman Palace has replied on Wed Nov 17 15:29:50 IST 2021

    Hi, durga! thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! regards, amelia.

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