The property has received multiple complaints about cleanliness and maintenance. Rooms reportedly have no locks, dirty bed linens, and poorly functioning bathrooms. Guests noted broken amenities, including the geyser and AC, with inconsistent room service. Staff behavior has been described as rude, and the overall hygiene standards are considered unsatisfactory. The exterior and surroundings have been criticized for being unappealing, adding to the negative impression. However, some guests appreciated the staff's politeness and the quality of the chai served.