They even demanded ₹2000 in cash, which was never mentioned in the booking terms.”
“The room tariff mentioned in MakeMyTrip was completely different from what they charged us. Instead of honoring the booking amount, they added hidden charges and insisted on extra cash payment, which clearly feels like cheating customers.”
“No transparency in billing – they collected more money than the confirmed booking amount and refuse
Sri Vasishta HomeStay, Theni
Dear Venkatesan, if you board a bus, even if there are empty seats in that bus, only the number of people you have purchased tickets for can travel. Similarly, even if you booked our homestay family room, you had registered it to allow only two people. You paid that amount directly to the booking agent. But you came with six people. So only the additional fee was charged from you. Even though this was clearly told to you, you have expressed your grief. Your concern is regrettable. You have only paid the amount you are supposed to pay. We assure you that your next visit will be very happy. Thank you