Our stay at this resort was a disappointing experience for both me and my wife.
Firstly, the staff behavior was not guest-friendly. Especially the lady at the reception around 12 PM yesterday — she was very arrogant and lacked basic courtesy. We had requested an early check-in (just 2 hours in advance) since we were extremely tired after our train journey from Kochi. However, not only was the request denied, but her response was rude and unprofessional.
We checked out today by 9:30 AM. Despite paying for amenities like the swimming pool and spa, we were not informed in advance that the pool was under maintenance and the spa services were unavailable. This should have been clearly communicated during the booking process.
The breakfast served in the morning was below average in both quality and taste.
As for the room, it was just average. Basic toiletries like body wash and shampoo were of poor quality, and there was no hair dryer provided in the bathroom.
Overall, we are not satisfied with the service and amenities, and we hope the management takes these issues seriously to improve the guest experience.
Need refund for this