Reviews highlight significant dissatisfaction with the property. Guests experienced extremely slow service, especially with food, often waiting over 1.5 hours for orders. Many complained about high prices and poor value for money. The owner was noted for being unapproachable and unhelpful. Facilities were criticized for lack of hygiene, maintenance, and basic amenities, such as toiletries and working hot water. Despite a few appreciating the support from staff on special occasions, overall sentiments lean towards disappointment.