We recently stayed at your property and while the overall ambience was decent, there are a few points that definitely need improvement:
1.Navigation Issue – The Google Maps location for your hotel is inaccurate and leads to a completely different place. This caused us unnecessary inconvenience during arrival. Kindly update the exact location to avoid confusion for future guests.
2.Food Ordering – The current location settings also make it difficult to order food online. Updating the correct pin would make it far easier for guests to access delivery services.
3.Cleanliness – During our stay, we unfortunately found snails on the bathroom towel. This was very disappointing and highlights the need for stricter cleanliness and hygiene checks in the rooms.
4.Jacuzzi Charges – After paying close to ₹10,000 per night for the room, we were surprised to learn at check-in that the jacuzzi is not included and is additionally chargeable at ₹2,000. This was not clearly communicated beforehand and felt very disappointing for the price point.
We hope you take this feedback constructively and make the necessary improvements. Your property has potential, but these aspects need attention to provide the experience guests expect for the price they pay.