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Varachha Road, Surat | 3 minutes walk to Surat Railway Station
451 Ratings, 199 Reviews
Last 10 Customer Ratings (Latest First)
Reviews Summary
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Guests have shared mostly positive vibes about this property, highlighting its excellent cleanliness, friendly and supportive staff, and delicious food. It's conveniently located near the railway station, making it easy for travelers. Many appreciate the comfortable rooms and hassle-free check-in and check-out. While some guests noted room sizes being compact and parking can be tricky, the overall experience remains favorable with commendable hospitality and value for money, especially for short stays.
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Poor Management
I recently had a stay at VITS Purple Beds located nearby Surat railway station. The experience was very bad and very disappointing. Other than from clean linens, nothing was good about the rooms. Paint wearing off from walls, below average bathrooms, issues with AC and what not. The worst part of the stay was the breakfast. It was 08:20 a.m. and still the breakfast counter was having just bread & butter and fruits. Upon asking the manager, a very casual reply was given mentioning that all the 3 chefs came late. People prefer nearby hotels so that they can complete their official work on time and for a quick commute. This was not acceptable specially when the hotel charges a separate fee for it!! But the fact is that the hotel DOES NOT EVEN HAVE BUTTER!! Absolutely rubbish!! The management at the hotel is serving fat spread!! Upon asking for butter, I was clearly denied and informed that we do not serve butter. Not at all acceptable from a brand like Kamat!! Note that I have stayed at VITS Shalimar located in Ankleshwar and the experience between the Surat and Ankleshwar hotel is totally opposite.
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat
Dear Mr Mayur, Thank you for taking the time to share your feedback. We sincerely apologize for the disappointing experience you had during your recent stay at VITS Purple Beds, Surat. We truly regret that several aspects of your visit — including room maintenance, air conditioning, bathroom cleanliness, and especially the breakfast service — did not meet your expectations, nor the standards we aim to uphold. Your feedback about the unavailability of proper breakfast items and the quality of food served, particularly regarding the butter substitute, is noted with utmost seriousness. Please accept our apologies for the inconvenience caused, especially considering your time-sensitive travel needs and expectations from a reputed brand like ours. We are also extremely sorry for the casual response you received from our team, which is not reflective of the service culture we strive for. We are currently reviewing this incident internally, and immediate corrective measures are being implemented — including stricter kitchen timelines, food quality checks, and improved training for our staff to ensure a more professional and guest-centric approach.
Not friendly staff . Poor breakfast quality. AC not working
Business stay . Rooms are small They dont answer calls from room. Morning tea was pathetic. No dental or shaving kits
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Thu Sep 25 12:44:08 IST 2025
Dear Guest, Thank you for sharing your feedback regarding your recent business stay with us. We sincerely apologize for the inconvenience caused due to the room size, lack of in-room amenities, and the unresponsive service. Your comments about the morning tea and absence of dental and shaving kits have been noted and shared with the respective teams for immediate action. We understand that prompt service and basic amenities are essential, especially during business travel, and we regret falling short in these areas. Your feedback is valuable to us, and we are taking steps to ensure a more seamless and comfortable experience for our future guests. We hope to have the opportunity to serve you better on your next visit. Warm regards, Tanweer Ahmed Operation Manager Purplebeds by VITS-Surat
shopping in Surat, stay at Vits.
Location is the prime thing about this property. 350 Mtr. walk from Railway station is more than a Luxury and saves Taxi charges and valuable Time. A class apart service is also beyond the Lovely food Quality. Mid night meals availability is also good facility. 60Rs. auto/cab can make you reach Bombay Market/Chaota Bazar and other shopping Destinations.
Room: Deluxe Room with Queen or Twin Beds
Excellent Stay
4
Room: Deluxe Room with Queen or Twin Beds
good
good service and stay. room is also good and location is nearby from station so we can reach easily
Room: Deluxe Room with Queen or Twin Beds
Average Stay
Property is near to the station, that's a plus point. Rooms are very small and most of the rooms do not have a balcony for light. If you take only a hot shower, make sure you bath in the morning coz you don't get hot water in the evening. Breakfast was decent.
Room: Deluxe Room with Queen or Twin Beds
Average Stay
Room is good, but more noise coming from nearest room..
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Wed Aug 27 17:40:28 IST 2025
"Thank you for your feedback. We're glad to hear you liked the room. We're sorry to learn that noise from the neighboring room affected your stay. Your comfort is important to us, and we’ll look into ways to minimize disturbances in the future. We hope to welcome you back for a quieter and more enjoyable experience." Regards Tanweer Ahmed
Not good
not good hotel rooms all rooms were dirty and wet and washroom was too small to freshup problem is they are charging 2500+ and not good facility
Room: Executive Room
Purple Beds by VITS Dwarkesh, Surat has replied on Wed Aug 27 17:42:01 IST 2025
"We're truly sorry to hear about your disappointing experience. Cleanliness and guest comfort are top priorities for us, and we regret that we did not meet your expectations during your stay. Your feedback has been shared with the housekeeping and management teams to ensure immediate improvements. Regarding the pricing, we aim to provide value for money, but we understand your concerns and will re-evaluate our offerings. We appreciate you bringing this to our attention and hope you'll consider giving us another opportunity in the future."
Excellent Stay
Excellent location of the hotel with super service located nearby to the station and five star service with good Food and Ambience
Room: Executive Room
Purple Beds by VITS Dwarkesh, Surat has replied on Wed Aug 27 17:43:11 IST 2025
"Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our location, service, food, and ambience. It's especially great to know that our proximity to the station added to your convenience. We truly appreciate your kind words and look forward to welcoming you back for another five-star experience!" Regards Tanweer Ahmed Operation Manager
Average Stay
so they use to cut electricity by midnight without any information. Their receptionist argued when people asked to fix the issue at 04:00 am. They said no electricity cut, but when many people woke up, they turn on the light. They control AC from outside, and the remote inside room is just a play remote. AC doesn't cool the room there. Breakfast was good. If I will rate this hotel as per cost that is around 2500, it would be hardly 1.5/5 I have given 1.5 just for breakfast, for hotel services it is 0/ so they use to cut electricity by midnight without any information. Their receptionist argued when people asked to fix the issue at 04:00 am. They said no electricity cut, but when many people woke up, they turn on the light. They control AC from outside, and the remote inside room is just a play remote. AC doesn't cool the room there. Breakfast was good. If I will rate this hotel as per cost that is around 2500, it would be hardly 1.5/5 I have given 1.5 just for breakfast, for hotel services it is 0/5
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Wed Aug 27 17:44:27 IST 2025
"Thank you for sharing your detailed feedback. We're truly sorry to hear about the issues you experienced during your stay, especially regarding the electricity and air conditioning. Please accept our sincere apologies for the inconvenience caused. We understand how frustrating this must have been, particularly during the night. Your concerns about the AC and the interaction with our staff have been shared with the management team for immediate review and corrective action. We're glad you enjoyed the breakfast, and we appreciate your honest rating. Guest feedback like yours is essential for us to improve, and we hope to have the opportunity to offer you a better experience in the future." Regards Tanweer Ahmed Operation Manager
Terrible Stay
Food was ok , but worst service. Hotel was worst .we have booked queen bed but they provide small bed
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Wed Aug 27 17:47:03 IST 2025
"Thank you for your feedback. We're glad to know you found the food acceptable, but we're truly sorry to hear about the issues with our service and the bed arrangement. We apologize for not providing the queen bed as booked and for the inconvenience caused during your stay. This is not the experience we aim to deliver, and your comments have been shared with our team to ensure such issues are addressed promptly. We appreciate your honest review and hope you’ll consider giving us another chance in the future." Regards Tanweer Ahmed Operation Manager
4.4
The room was spotless, and the bed was incredibly comfortable. I had a great night's sleep." "The staff were so welcoming and went out of their way to make us feel at home. They were always available to answer questions and offer recommendations."
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat
"Thank you for your wonderful feedback! We're so glad to hear that you found the room spotless and the bed comfortable—it’s great to know you had a restful night. Our team works hard to make every guest feel at home, and your kind words truly mean a lot to us. We look forward to welcoming you back soon!"
Excellent Stay
Good property and good location near railway station. Good service hygienic rooms and good management. Thanks mmt for providing a good awesome property thanks.
Room: Executive Room
Purple Beds by VITS Dwarkesh, Surat has replied on Thu Jun 26 15:16:49 IST 2025
Namaskar!! Thank you for sharing with us your 5 star rating. we're glad to say you had great experience in our property. thanks for share your experience about staff service and hygienic rooms also shared with us your excellent experience about our property management. welcome yo back in the future for more positive experience.
Good Stay
Rooms are small but clean, staff was accommodative and helpful.
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Thu Jun 26 15:27:42 IST 2025
Namaskar!! Thank you so much for taking time and share with us your 4 star rating. we're so glad you are happy with our staff service. we look forward to seeing you again.
Average Stay
everything is good, even the sound of flush of next room to ours was audible in our room and was so much annoying, I don't know whether it is in this specific room or some other rooms having same issues.
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Thu Jun 26 15:53:07 IST 2025
Namaskar!! Dear Sumit Sharma thanks for taking the time and share with us . we are truly sorry to hear that your experienced in our rooms did not meet your expectations. we understand your frustration regarding rooms issues.
Average Stay
The property location is good, the food is excellent, very well prepared and taste is superb. Amenities and service are good at the hotel.
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Thu Jun 26 15:58:32 IST 2025
Namaskar!! Thank you so much for your wonderful review! we're thrilled to hear that you had enjoyed your stay with us. also you had excellent experienced in our own kamats restaurant. hope to welcome you back again soon !!
average hotel pathetic food
Location is good but rooms are very small bathroom is too small to use food was pathetic staff was good specially the lady at reception very polite and humble
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Thu Jun 26 16:04:30 IST 2025
Namaskar !! Thanks for taking time and share with us your great review. thanks from Namira at the reception . you had booked your room in deluxe category. we already without any charges upgraded your room category from deluxe to executive. sorry to hear about you had bad experienced about food . hope to welcome you back again soon!!
rooms are very small for 2 peoples and have many stain on walls abd bedshee
Rooms are very small , walls & bedsheets have stain. When i asked about room size they told you will this one only. should upload original photos of hotel and do check the what they post on reality
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Fri Jun 27 13:57:11 IST 2025
Dear , Faizan thanks for taking the time and share with us . we are truly sorry to hear that your experienced in our rooms size did not meet your expectations. but the thing was you had booked deluxe room than after we upgraded without any charges your room cateagory from deluxe to in executive we understand your frustration regarding rooms size issues we already solved at the time of check in please check.
Terrible Stay
Food location room parking all are terrible nothing matches the rate
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Mon Jun 30 15:29:18 IST 2025
Namaskar!! Dear Suchismita thanks for taking the time and share with us . we are truly sorry to hear that your experienced in our rooms did not meet your expectations. we understand your frustration. our location from railway station only 200 meters away . give another chance to us serving you.
Sorry
Restaurant takes more than 30 minutes to serve tea...while reminded was asked to wait for 5 minutes, post waiting also, they could not serve the tea. High of hospitality. Incident of 5 June 2025.morning...complaint also but no result.
Room: Deluxe Room with Queen or Twin Beds
Purple Beds by VITS Dwarkesh, Surat has replied on Mon Jun 30 15:32:36 IST 2025
Namaskar ! thanks sir for taking time share with us your valuable feedback we're hear truly sorry for you had bad experienced in our property regarding tea. we understand you frustration please give next chance to serve you and will try when you come on next visit and you go with positive feedback.
Surat
Bhatpore
In Bharuch
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Bharthana
Ring Road
Navsari
Sahol
Valia
Piraman
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Kadodara
Kamrej
Palanpur Gam
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Udhna Zone
Amroli
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Saroli
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