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Review Of Collection O De'pearl Hotel0123401234

Udhna Zone, Surat

    User Rating & Reviews

    • everyone
    • family
    • group
    • business
    2.5
    Average

    51 Ratings, 23 Reviews

    excellent
    18%
    very good
    10%
    average
    14%
    poor
    24%
    bad
    35%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 2
    • 1
    • 3
    • 2
    • 1
    • 5
    • 2
    • 2

    Rating Categories

    • Location3.8
    • Cleanliness2.9
    • Value For Money2.9
    • Facilities1.8
    icon
    We are using generative AI to show you summarised user review

    Reviews Summary

    Powered by Myra.AI

    This property boasts a nice location and some guests have praised the decent service and clean rooms. However, many reviews highlight serious issues like rude staff, dirty rooms, malfunctioning ACs, lack of basic amenities like towels and hot water, and issues with room bookings. Guests reported unhygienic conditions and broken facilities, leading to an overall negative experience for several visitors. While some had a comfortable stay, the overall sentiment leans towards dissatisfaction.

    Sort by:

    Positive first
    5.0

    Excellent Stay

    kailash n.family

    very nice room and cleaning. very good service and good behaviour of staff. nice location of hotel. all services very good.

    Travel Month: Nov 2024

    Room: Classic

    1.0

    Terrible Stay

    pratham a.

    Worst hotel i have ever stayed with my family. Very rude behaviour from the staff and on the first day of my stay there was no bulb in my washroom i had to request and waste so much of my time to get the bulb installed in the washroom. Very unhygienic & dirty rooms. The curtains were teared. So overall very bad service

    Travel Month: Nov 2024 (5-Night Stay)

    Room: Classic

    1.0

    Terrible Stay

    vinod b.loyalty-icon

    ac room not available

    Travel Month: Jul 2024

    Room: Classic

    1.0

    Support and quality

    sushant g.business

    No support from operator even ac is not working properly washroom is dirty towels not available no hot water

    Travel Month: Jun 2024

    Room: Classic

    3.0

    Average Stay

    aneesh k.

    Ac not working

    Travel Month: May 2024

    Room: Classic

    3.0

    Average Stay

    vasim s.

    Hotel was good but it was oyo hotel so there most were couples. When i got room key was very hard to put in or take out but next day they changed my room when i requested. On second room there was no mirror in that room, it was broken. Ac was very slow to cooldown. Otherwise all okay room service etc…

    Travel Month: Mar 2024 (3-Night Stay)

    Room: Classic

    4.0

    Good Stay

    umesh.family

    Very nice &your service is better than others thank you once again

    Travel Month: Mar 2023

    Room: Classic

    2.0

    dirty room

    vicky k.business

    & hotel change

    Travel Month: Sep 2022 (3-Night Stay)

    Room: Classic

    • user photos
    • user photos
    • user photos

    Collection O De'pearl Hotel has replied on Thu Nov 03 14:38:12 IST 2022

    Hi, Vicky! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

    5.0

    🙂good good

    aman k.loyalty-iconbusiness

    😊 good very nice hotel

    Travel Month: Sep 2022

    Room: Classic

    Collection O De'pearl Hotel has replied on Mon Sep 26 06:43:02 IST 2022

    Thanks for sharing your valuable feedback aman kanojiya! hoping to make your next stay more fascinating to your further visits. Have a wonderful day! regards, pravin

    1.0

    3rd classs

    harsh.business

    Rooms are very dirty no water in bathroom no soap not at all hygienic wort room ever i have visited

    Travel Month: Sep 2022

    Room: Classic

    • user photos
    • user photos
    • user photos

    Collection O De'pearl Hotel has replied on Thu Nov 03 14:38:12 IST 2022

    Hi, harsh! we are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, time

    1.0

    They asked 360 extra mmt is a fraud

    amit d.

    Mmt is big fraud and i have pay extra while checking in mmt doesn't even have a option to report that

    Travel Month: Aug 2022

    Room: Classic

    2.0

    Fraud hotel asking extra charge of 540

    mufaddal l.

    Fraud staff demanding extra money 540 apart from booking price

    Travel Month: Aug 2022

    Room: Classic

    1.0

    Very poor hygiene.

    santosh b.solo

    Worst experience. There was no cleniless at all. No bathing soap. There was electric current in all tap if gizer switch on in any room. Previous day bed sheet given. Worst experience was when i reached there i was told that there is no room even though i had paid full amount and booked the flat. Next day i have to go for exam. You can understand the mental status of mine. I really upset with the overall experience during stay

    Travel Month: Jun 2022

    Room: Classic

    3.0

    Need to improve

    paresh r.

    Bedsheet, pillow covers and blankets are not washed not fresh. No towel hot water in bathroom. Room smells musty.

    Travel Month: Jun 2022

    Room: Classic

    1.0

    D grade property

    amar.loyalty-iconcouple

    Very poor service, will not suggest any1 this place,

    Travel Month: Jun 2022

    Room: Classic

    • user photos
    • user photos
    2.0

    Poor Stay

    nirav c.

    Asked extra amount at hotel. They have not accepted the low budget amount as per theirs words, then how they accppet the booking. 200 rs i have paid an extra

    Travel Month: May 2022

    Room: Classic (2X)

    5.0

    Nice 😍

    irfan a.loyalty-iconfamily

    Good and cool bhever vary nice service 😍😘

    Travel Month: Feb 2022

    Room: Classic (2X)

    Collection O De'pearl Hotel has replied on Fri Mar 04 08:05:20 IST 2022

    Thank you for your sweet words, irfan alfa khan! we hope to give you a consistent service every time. Regards, vishal

    1.0

    Terrible experience

    harsha s.family

    I would m ever suggest going to it again, the receptionist wasnt wearing any mask. I paid 1000 for a single room, and the room was in such a bad condition, pathetic. We had to get out of there right that instant and spent the test of the day in a mall before leaving the city. Terrible experience plus money wasted, never going to trust again

    Travel Month: Jan 2022

    Room: Classic (2X)

    Collection O De'pearl Hotel has replied on Fri Feb 04 02:00:20 IST 2022

    Sorry for the trouble that has caused, harsha singh! we would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, james!

    2.0

    Guests not allowed

    ibrahim r.group

    Property didn't allow visitors/guests and also jo staff was available when needed

    Travel Month: Nov 2021

    Room: Classic (2X)

    1.0

    Choked bathrooms, dirty linens, awful

    saurabh s.loyalty-iconfamily

    All the bathrooms were choked. Linens were dirty with stains from the previous stay. Simply awful.

    Travel Month: Nov 2021

    Room: Classic (2X)

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