Review Of Palolem Casa

Palolem Casa has replied on Mon Dec 02 22:14:12 IST 2024

Dear Eureka Dandapth, Thank you for sharing your experience. We deeply regret the inconvenience you faced during your visit. We understand how frustrating such a situation must have been, and we sincerely apologize for the lack of communication at the time. Since September 2024, The Hideaway Palolem has come under new management, and we’ve worked tirelessly to ensure situations like this do not occur again. Our commitment is now firmly centered on delivering a seamless and welcoming experience for every guest, with a focus on exceptional service and communication. We’d be grateful for the opportunity to host you in the future and demonstrate the positive changes we’ve implemented. Please feel free to contact us directly for any assistance—we’d love to personally ensure your stay exceeds your expectations. Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:15:15 IST 2024

Dear Keshav, Thank you for bringing this to our attention. We sincerely apologize for the confusion and frustration you experienced during your booking process. Situations like these can be incredibly disappointing, and we deeply regret any inconvenience caused. Since September 2024, The Hideaway Palolem has come under new management, and we’ve implemented improved policies and communication practices to prevent misunderstandings like this. We would love the opportunity to make it up to you. Please reach out to us directly at [Contact Information, and we’ll do our best to assist you further. Your satisfaction means everything to us, and we’d be delighted to ensure a better experience for you in the future. Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:16:17 IST 2024

Dear Borana Arman, Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that you and your wife had an excellent stay and enjoyed the serene location, helpful staff, and cleanliness of the rooms. Your kind words mean the world to us and inspire our team to continue delivering memorable experiences to our guests. We’ve recently introduced new upgrades under the new management as of September 2024, and we can’t wait for you to see the improvements when you visit us again! We look forward to welcoming you back soon. Please feel free to reach out directly for your next booking—we’d love to make your stay even more special! Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:38:56 IST 2024

Dear Priyanka Mondal, Thank you for sharing your detailed feedback and for choosing to stay with us! We’re delighted to hear that you enjoyed the convenient location, spacious rooms, and the warm hospitality provided by Anil and our housekeeping team. Your kind words truly mean a lot to us. We sincerely apologize for the inconvenience caused by the bathroom odor and the absence of in-room amenities like a kettle. Since September 2024, The Hideaway Palolem has come under new management, and addressing guest feedback like yours has been a top priority. We’re currently upgrading our facilities and infrastructure to ensure an even more comfortable and delightful stay for our guests. We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back in the future to experience the improvements we’ve made. Please don’t hesitate to reach out to us directly for your next visit—we’d be happy to assist! Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:39:39 IST 2024

Dear Shivani Maharana, Thank you so much for your glowing review! We’re thrilled to know you had an excellent stay and enjoyed the convenient location, our in-house restaurant, and the attentive service. Your kind words motivate us to continue delivering memorable experiences to all our guests. Since September 2024, under our new management, we’ve been working on enhancing every aspect of our property, and we can’t wait for you to see the improvements on your next visit! We look forward to welcoming you back soon. Feel free to contact us directly for your next booking—we’d love to make your stay even more special. Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:41:12 IST 2024

Dear Shubham Patil, Thank you for taking the time to share your feedback. We’re glad to hear you found the hotel clean, but we’re truly sorry for the inconveniences you faced during your stay. Issues like the bathroom odor, flush, power outages, and parking challenges are not reflective of the standards we strive for. Since September 2024, The Hideaway Palolem has been under new management, and we’ve been actively addressing these concerns to enhance the guest experience. We’ve implemented maintenance checks, improved infrastructure, and are exploring options to resolve parking constraints for our visitors’ convenience. We appreciate your feedback as it helps us grow and improve. We’d love the chance to welcome you back and provide the seamless and comfortable stay you deserve. Please feel free to contact us directly for any assistance with future bookings! Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:42:09 IST 2024

Dear Sarath Kumar, Thank you for your fantastic review! We’re so pleased to hear that you enjoyed your stay at our property, especially the prime location close to the beach, restaurants, and shops. It’s great to know that our individual huts provided you with a comfortable stay, and we’re thrilled you found good value through MMT. Since September 2024, under our new management, we’ve been focused on enhancing every aspect of our guest experience. We’re excited about the improvements we’re making and can’t wait to welcome you back in the future. Please feel free to reach out to us directly for any assistance with your next booking—we’d love to host you again soon! Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:43:04 IST 2024

Dear Mark Smith, Thank you for sharing your feedback. We sincerely apologize for the challenges you experienced during your stay. We understand how frustrating it must have been to face issues with the toilet cistern and water supply, and we regret that our manager wasn’t as helpful as you expected. Since September 2024, The Hideaway Palolem has come under new management, and we’ve been actively working to resolve maintenance issues and improve our service standards. Rest assured, your concerns have been addressed, and we’re committed to providing a more seamless and enjoyable experience for our future guests. We’d love to welcome you back and provide you with the high level of service and comfort that you deserve. Please don’t hesitate to contact us. Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:43:53 IST 2024

Dear Kamal, Thank you so much for your kind review! We’re delighted to hear that you had a great stay with us and enjoyed our amenities, including the bathtub and AC rooms. It’s also wonderful to know that Anil was able to assist you and make your stay more enjoyable. Your positive feedback encourages us to continue providing exceptional service and maintaining the high standards of comfort at The Hideaway Palolem. Since September 2024, we’ve been under new management, and we’re committed to ensuring every guest has a memorable experience. We look forward to welcoming you back soon. Please feel free to reach out to us directly for your next stay—we’d love to host you again! Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:44:28 IST 2024

Dear Shraddha Jadhav, Thank you for sharing your feedback! We’re thrilled to hear that you had a pleasant stay and enjoyed the quiet and serene vibe of our property. We’re also glad that you found our location close to the beach and our rooms to your liking. Since September 2024, under new management, we’ve been focused on enhancing the guest experience, and we’re happy that you noticed the peaceful atmosphere we strive to create. We’d love to welcome you back for another relaxing stay. Please don’t hesitate to contact us directly for your next visit—we look forward to hosting you again! Warm regards, Rathi The Hideaway Palolem

Palolem Casa has replied on Mon Dec 02 22:46:36 IST 2024

Dear Ritesh Kumar, Thank you for your wonderful review! We’re so happy to hear that you had a good stay and enjoyed the spacious washroom with a bathtub, as well as the convenience of our close proximity to the beach. It’s also great to know that our caretaker was able to assist you during your stay. We appreciate your feedback on pricing and are always working to provide the best value to our guests. Since September 2024, we’ve been focused on enhancing our services and ensuring a great experience for everyone who stays with us. We’d love to welcome you back soon and provide another memorable stay. Please feel free to reach out to us directly for your next booking—we’d be happy to have you with us again! Warm regards, Rathi The Hideaway Palolem